Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace Looks Out For Us!
My lab and I have been customers with Embrace for over two years. Over those years, we've filed several claims for things ranging from small illnesses to surgeries. Embrace was helpful, fast in processing our claims, and I always felt like they were looking out for us. I am thankful we found Embrace!!
Insurer: Embrace
By: William
Very Happy Client
Nationwide Pet Insurance has yet to let me down. The representatives are always so kind and helpful. They always answer my questions in a way to help me understand my coverage. As far as overage goes, I’m extremely satisfied. My dog has had some major issues and I’m actually surprised at my coverage. It really relieves some anxiety in the stressful times. I would highly recommend Nationwide Pet Insurance to any pet owner. It was the best thing I did when I got my dog as a puppy. Thank you Nationwide :)
Insurer: Nationwide
By: Jyll
Practical and caring insurance company.
Not only does nationwide provide financial help, but they genuinely care and follow up to see how my pet is doing. It’s very nice to know they seem to genuinely care. Customer service is excellent as well. Highly recommend!
Insurer: Nationwide
By: Heather
The Best Pet Insurance Ever!
Because of this insurance, Sage is not only well but thriving because she got exactly the treatment she needed without having to compromise on care. Payments have been timely, and the direct deposit feature is a great convenience. have recommended Nationwide to anyone I know who has a pet. The peace of mind this coverage provides is worth every penny.
Insurer: Nationwide
By: Elaine
No Hassle Pet Insurance
On the recommendation of a friend, I enrolled my dog in what used to be VPI insurance (now Nationwide Insurance) the first week that I had her. She's now 7 years old. I have never had any problems whatsoever with Nationwide not coming through with payment on a claim based on their written policies. It is a relief to know that Nationwide will cover what it says it will cover for unexpected costly medical care (as well as routine care).. My little girl has had gnarly dental procedures the last two years and Nationwide covered the surgeries per my policy.
Insurer: Nationwide
By: Sue
Nationwide pet insurance is the best!
I have never had a problem or issue with Nationwide Pet Insurance and claim review and reimbursement. Always consistent. We wouldn't consider any other insurance for our furbabies.
Insurer: Nationwide
By: Linda
Clear-cut Coverage with caps
The forms are easy enough to fill out, and it is very easy to figure out what will be covered and how much. The unfortunate part of the insurance is that there are caps based on the injury or illness, so if your animal develops a chronic condition you may end up having to pay a lot toward the end of the year. Their app for submitting claims needs work, but veterinary offices can often fax the claim for you, so you don’t have to worry about it. The customer service is excellent.
Insurer: Nationwide
By: Amanda
Great service! SO thankful I have this insurance!
I am so thankful I have this insurance. My dog was very sick and I was able to take her to the emergency vet and get the care she needed. I recommended Nationwide pet insurance to many people!
Insurer: Nationwide
By: Amanda
Great service providing peace of mind.
Nationwide Pet has been so helpful! Very easy to submit claims with no hassle. It's reassuring to know I have a means to cover extra vet expenses as they arise.
Insurer: Nationwide
By: Julie