Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Emma Doing Great - Test Came Back Negative
Thanks for helping out with payments and Emma is doing great. as her stool test came back negative. She's a very active 12 year old.
Insurer: Nationwide
By: Paul
I had a good Experience
My poor Dachshund dislocated her hip. Thank goodness for PetsBest. I sent in my claims..... very easy with the App. They paid my big and small claims I sent in. If you don’t want to call them they even respond through text message. The company is good and Like any insurance company make sure you review your contract and ask questions before purchasing to see which plan works best for you.
Insurer: Pets Best
By: Shaunise
Thank you Nationwide for providing good comprehensive pet insurance
I'm 72 years old and rescued Winston when he was 4 1/2 years old. He's my baby and my best friend, at 13 years old, he has some issues, but I'm right on top of things when it comes to him. Just knowing I have the insurance with Nationwide makes it a lot easier for me in determining his care. I had Nationwide insurance with my last beagle and was extremely satisfied and that is why I chose you people again for Winston. No question about it. My daughter also has your insurance for her 2 dogs. No one should be without pet insurance, just like people shouldn't be without health insurance.
Insurer: Nationwide
By: Myra
I'm so happy I have you in our corner!
I am so happy I can continue with Nationwide coverage for Tipper. You have been a Godsend through all of his allergies, health issues and injury! Thank you for all you do and keep up the great work and customer service!
Insurer: Nationwide
By: Gretchen
Thank you trupanion
Huge thank you to the woman I spoke to on the phone; she brought me up to speed on the claims process, which was quick, easy and efficient! Thank you again!
Insurer: Trupanion
By: Keri
Highly recommend the product
Already recommended the product to two neighbors who are dog owners. The service via the vet's office was amazing- even on Christmas Eve and Christmas Day!!!
Insurer: Trupanion
By: Charles
Experience was positive
As always, our experience was positive. It was dealt with quickly and efficiently.
Insurer: Trupanion
By: Brenda
First claim process was explained well
First claim process was explained well, processed faster than expected. Very easy process.
Insurer: Trupanion
By: Troy