Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great insurance and honest company
We have Trupanion on 3 dogs for 14 years. This coverage has been well worth the investment and prevented a few difficult decisions that we would have faced without the coverage. For the cost of the premiums we are certain that the coverage is well worth the cost. We can"t speak highly enough about the professionalism of the claims representatives and the honesty of the company.
Insurer: Trupanion
By: Dave Rogers
A very professional establishment
A very professional establishment, and the customer service is top tier. Always making your pet care a priority.
Insurer: Spot
By: Charles Boyd
Easy to use app
Easy to use app, with clear coverage details. Claims were handled quickly. I am so glad I chose to insure my dog baby with Spot!
Insurer: Spot
By: Nicole
No paperwork necessary on my part.
No paperwork necessary on my part.
Insurer: Trupanion
By: Robert
Great coverage
Very quick on processing claims and getting your money . Highly recommend
Insurer: MetLife
By: JT
Thankful for SPOT at a Difficult Time
Thank you for being so easy to work with. After having to take my dog to several doctors to try and determine her sudden severe illness , I was down and had a hard time interacting with others. Your process and rapid response was a blessing at a very challenging time for our family.
Insurer: Spot
By: James Davis
Trupanion are crooks
Trupanion are crooks. They operate with the intention of denying your claim and will go to lengths to try and prove pre-existing conditions then put the onus on you to disprove it. They are also inept. Small example of this - Blue Pearl submitted an invoice that had multiple line items. They looked at the first one, marked it as pre-existing and denied the entire claim. I had to follow up myself and have blue pearl dispute the other line items and that's when Trupanion paid up. Earlier they had taken minutes to deny the claim without any diligence. They have taken our money for years, increased our premiums and paid out almost NOTHING.
Insurer: Trupanion
By: SJ
MetLife has always been not only…
MetLife has always been not only professional but they have treated us and our pets as if they genuinely cared for us and our well being.
Insurer: MetLife
By: Richard Martin