Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great service multiple times
We have had to use Trupanion for two different dogs (and scenarios) and in both cases found them very easy and efficient to work with. We are getting approvals within 12 hours and reimbursements within 48. I cannot imagine how they could work any better. Highly recommended.
Insurer: Trupanion
By: Alex
Well check
They stayed in contact constantly, and they paid out quickly.
Insurer: Fetch
By: Lura
Everyone is willing to help
Everyone is willing to help. I get fast friendly service and they answer all my questions.
Insurer: Pets Best
By: Terry K.
Quick response to my pets needs.
Quick response to my pets needs.
Insurer: MetLife
By: Beverly Ballinger
Great communication
Great communication, very easy to use. The SOAP note updates are slightly a pain, but still an easy system to operate.
Insurer: MetLife
By: customer
Beware!
Unless you are insuring a puppy with absolutely no health issues, Figo will deny every claim by stating there is a pre existing condition. I had a rescue dog that I did not know any of her health history. She had a little arthritis, controlled with Carprofen. I learned of a small heart murmur on her first vet visit, she was fine for a year, suddenly developed congestive heart failure, had an emergency vet visit that cost several thousands of dollars. Figo somehow found her old records from the rescue organization that I had never seen and denied every single vet appointment and the emergency vet bill stating all were pre existing conditions. When I called them from the emergency vet they said they would cover 70%. I spent $50 a month for a premium that was completely useless. This company is a scam. Be very careful.
So far so good and no complaints
We've had 90% positive experiences in telephone communication. Out of say 20 calls from when we were signing up and had questions and through a few claims that we submitted we've only had one negative communication with them. But I wouldn't hesitate to recommend them to anyone who needs to ensure their pets. We will have our renewal come May and we will see what the increase will be. But so far we have no complaints
Insurer: Pets Best
By: Tee
Itchy Dog
Our boxer boy has severe allergies. He eats prescription food, takes a daily immuno serum for his allergies and he get a monthly cytopoint shot to help with his itching. Fortunately he is a better position than when this all started. When ever a claim is submitted Pet's Best is always quick to process and reimburse. I have had Pet's Best since he was a puppy. Our boy is now 4 years old! I am thankful everyday that we chose Pet's Best! I highly recommend them!
Insurer: Pets Best
By: Ann
Peace of Mind for Good Vet Care
I have two large, active dogs on Trupanion and wouldn't change that for anything. Having peace of mind that I can provide care and support for my dogs as well as quick payment for my vet team is everything. The only issue we had was not being covered for a bag of gastro dog food my vet prescribed for because of a minor technicality. Everything else has gone so smoothly though and we love Trupanion.
Insurer: Trupanion Canada
By: Hailey McWilliam
Horrible experience with my claims
I started with this insurance June 2025. I've submitted two claims, nothing has been covered and I provided ASPCA with copies of all the history of my dog from the last 2 years at their request. I submitted dog history from the vet twice; October and again in November. They indicated on my login tonight I didn't povide the proper documenrtation. It's been 3 months and I've heard nothing. No email, nothing. I do n ot recommend this pet insurance; my last insurance covered within 2 weeks, were great with response. Unfortunately, they are not supporting my state any longer. I was forced to find new pet insurance and after research chose ASPCA. They have terrible response time, no calling, no email within a reasonable time period.
Insurer: ASPCA
By: Kathy Sutton