Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Quick Customer Service
Agent I spoke with quickly triaged the issue and was able to provide quick resolution.
Insurer: MetLife
By: Maj
Spot was there when it mattered most.
In one of the most difficult times in my life as a dog mom, Spot seemlessly managed the bills I submitted. I didn't need to jump through hoops as I have with other insurance companies. Instead, I was able to simply submit my bills and the payment came quickly and without issues. It made an extremely difficult time, less stressful knowing Spot was there to help.
Insurer: Spot
By: sandra McCulloch
professional and answered every…
Very professional and answered every question.
Insurer: Nationwide
By: customer Mike
Rebeca did great in explaining how…
Rebeca did great in explaining how prudent is the best option for our pet!
Insurer: Prudent Pet
By: kyle
I appreciate the immediate attention…
I appreciate the immediate attention that is given my bills. Also the fact when I call I get to talk to a real person. Don't ever change that.
Insurer: Trupanion
By: April AUGER
Great app
Great app. Claims are easy to submit, reimbursement is quick, and customer service has been excellent. I feel confident knowing my pet is protected
Insurer: MetLife
By: Todor Trukov
Great service!!
Great service!!! Quick resolution to my claim. I highly recommend them
Insurer: MetLife
By: Charlotte
Online & in the app
We did everything online…the website was very easy to navigate and no hidden fees…the app is just as easy to navigate to download and print pink slips…highly recommend sonnet
Insurer: Sonnet
By: Lynda
Everyone at Spot has been so helpful…
Everyone at Spot has been so helpful and understanding! I love this company and have never had any issues .
Insurer: Spot
By: Danielle Maxwell
Submit your soap notes with your receipts
No problem after submitted claims on line customer service pleasant and professional and helpful
Insurer: MetLife
By: Marion