Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I have no issues with MetLife Pet…
I have no issues with MetLife Pet insurance, it’s the best coverage for my fur baby boy!! The customer service staff are extremely knowledgeable and supportive to assisting with any matter.
Insurer: MetLife
By: Tess
Do not recommend Spot; Going back to Pets Best
**EDIT** responding to Spot advising I contact customer service. I did… thus the comment the service team is misleading and not helpful. I contacted customer service two separate times and was told the wrong information. Its ok. I cancelled all policies so no future help will be needed. The claims process is confusing. The policies are not transparent. The customer service staff is unhelpful and provides misleading information.
Insurer: Spot
By: Julie Maye
Great Customer Service
Wyatt was so helpful with my renewal of my policy. He gave me options and was patient with him. Very professional and knowledgable. I would work with him again.
Insurer: Embrace
By: Marlena Diver Forst
Our First Claim…Easy and quick!
Our dog developed severe dental disease requiring numerous extractions and bone loss from an abscessed tooth. I was very happy about how easy it was to send in the bill from the vet and payment was issued in less than a week. Spot processed the claim in a fair manner and we did not have any difficulties. This was our first claim in almost three years of coverage so I wasn’t sure what to expect but am happy to say Spot provided the coverage we paid for and makes it very easy to submit your claim! Highly recommend them.
Insurer: Spot
By: Jen Ontiveros
No hassle
No hassle, fast reimburstment. Customer service is friendly and helpful. Helped save my fur baby's life.
Insurer: Pumpkin
By: Ruth
Cassie
Cassie! Helped with outstanding claims, insight with the particulars of my needs for Remi. Very kind, patient and helpful. Round of applause for an outstanding employee!!
Insurer: Embrace
By: Lesley Brooks
We were very grateful to have Trupanion…
We were very grateful to have Trupanion covering our Lucy when she suffered a torn ACL and a second leg injury not long after. With Trupanion’s coverage we were able to get Lucy the best care, so soon it was as if the injuries had never happened. Our family, including Lucy, highly recommend them!
Insurer: Trupanion
By: Leslie
The person with whom I spoke was open
The person with whom I spoke was open, knowledgeable and very helpful.
Insurer: Embrace
By: Robert Herdliska
I still have no idea if I have…
I still have no idea if I have insurance. It’s been over a week and I haven’t heard anything nor have a number to call to confirm, yet I’ve been charged 200 dollars already and no way of connecting to understand more.
Insurer: Nationwide
By: customer
The wonderful staff at MetLife make…
The wonderful staff at MetLife make your steps so much easier in assisting with questions and refunds. I have been a client for 10 years and planning to add their wonderful “Wellness” program for my Oriental Siamese!
Insurer: MetLife
By: Madeleine