Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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All our questions were answered by our…
All our questions were answered by our sales person. He was patient with our concerns.
Insurer: Nationwide
By: Paul Bonawitz
It was easy to sign up but I was…
It was easy to sign up but I was supposed to hear by mail and I have yet to receive anything. My dog has to go to the vet next week so I hope I'm covered.
Insurer: Nationwide
By: customer
Customer service is always excellent
Customer service is always excellent. Refunds are much quicker now.
Insurer: Pumpkin
By: Sptower
Again the customer service has been excellent.
Again the customer service has been excellent. Amanda was a great help in dealing with the situation i was calling about. The wait for an agent was reasonable and I like how the agents talk about our pet by name. Thank you again, Fetch, and all the staff. Don Fraser
Insurer: Fetch Canada
By: Don Fraser
Dog's ACL surgery
I normally don't put reviews out, however, I will for Healthypaws. For an insurance company they made getting my dogs 2nd acl surgery covered quick and easy. The reimbursement came just as quickly! They care and it shows, especially in the follow up email I received asking how she's doing.
Insurer: Healthy Paws
By: Kristin
5 Stars!!
MetLife Pet Insurance has been exceptional! So easy to use and to get reimbursed! Thank you for making it such a great and easy experience.
Insurer: MetLife
By: Carol Juliano
Both the women I spoke with were so…
Both the women I spoke with were so friendly and helpful.
Insurer: Prudent Pet
By: michella.sawyergmail.com
Professional and friendly and A1 customer service
They are professional and very friendly and understand your financial and they have the best customer service
Insurer: MetLife
By: Shaun and Lucy
Every one I spoke with was very polite…
Every one I spoke with was very polite and helpful.
Insurer: Nationwide
By: Christine
Simple reimbursement process and…nailed it!
Simple reimbursement process and recently very quick with approval process when our pet went into ER. Best decision we made. Even ER was happy we had Trupanion. Under stressful situation, nice to know they have our backs and make things easier.
Insurer: Trupanion
By: ROD