Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Everything was done in a very timely…
Everything was done in a very timely manner and very professional. Highly recommend pumpkin!
Insurer: Pumpkin
By: Rebecca
Professional
They are so professional and thoughtful. Very quick to handle a claim.
Insurer: MetLife
By: Bill Warren
Great information and responses…
Great information and responses promptly and clearly explained
Insurer: MetLife
By: Mrs G
I got pet insurance through my employer…
I got pet insurance through my employer and after I left my place of work, they kept me at the same rate. Anytime I call customer service, they are always asking how my dog Ruby is doing! So sweet! I will not go to anyone else but MetLife for my pet insurance!
Insurer: MetLife
By: customer
Christina Hutchins made this experience…
Christina Hutchins made this experience very easy. She let me know exactly what I was signing up for. Much appreciated.
Insurer: Nationwide
By: customer
I am so pleased with the service…
I am so pleased with the service MetLife has provided for my fur baby Bella .. Thank you MetLife for bringing us peace by providing your service in our time of need ..
Insurer: MetLife
By: Cynthia Garcia
Everything
Everything. Filing a claim is easy, very fast reimbursements. Customer service people are friendly and knowledgeable!! So glad We Switched to this company
Insurer: MetLife
By: Andrea Bowser
Claims
Anytime I have submitted a claim, MetLife reviewed and processed the claims expeditiously and reimbursement was received promptly! Thank you!
Insurer: MetLife
By: customer
I had a card on file and it was the…Renew
I had a card on file and it was the wrong card. I needed to get my dog a new account. Supper easy to text and see what was going on.
Insurer: MetLife
By: Shannon Rourke
Outstanding Customer experience
Submitting claims were flawless, the app and website is easy to use and clear on direction. Also when I called to talk to a live representative, the feedback was first towards caring about my pets condition and the rep was able to address my concerns without hesitation. I am amazed at the Quick responses with claim processing. Impressive!
Insurer: Trupanion
By: Yvonne Hunter