Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Saved money great customer service on…
Saved money great customer service on the phone
Insurer: Sonnet
By: Douglas Fraser
Grate communication skills and customer…
Grate communication skills and customer services.
Insurer: Pumpkin
By: Starlet B Kissam
Worthy insurance when needed.
Thankful for a quick response for coverage in our time of need.
Insurer: Pumpkin
By: John Litkowski
The customer service was professional and Effortless.
The customer service was professional and extremely helpful. They are a great insurance company. They have paid and done exactly what’s in the contract. No hassles, no issues, and effortless service. I appreciate it very much.
Insurer: MetLife
By: Billy Rodolfos
Best and most satisfying experience!
In researching pet insurance for my Airedale, Oso, I found that Fetch offered the best benefits for the best price. In addition, the staff I dealt with ,in particular Nadine, were very professional and knowledgeable. Nadine answered my many questions patiently and did not pressure me to"make the sale".
Insurer: Fetch
By: Alicia
Manipulative pricing and terrible customer service
I recently called customer service to get clarification on why my pet insurance premiums doubled within a single calendar year. After waiting on hold for 20 minutes, the representative I spoke with was incredibly dismissive and rude. When I asked for the reasoning behind the massive increase—beyond my dog simply getting one year older—she refused to explain and claimed the reasons were 'clearly outlined' in my renewal email. When I pointed out that the email only listed the new premium cost without explaining the why, she actually insulted my reading comprehension skills—twice. Sending an email that just states a higher price without any context or explanation is a manipulative business practice.
Very nice and patient rep!
Was a bit confused about my policy and everything that went into it and the representative I spoke with was very kind and patient with all of the questions I had. I feel much more confident with my policy now!
Insurer: Prudent Pet
By: Kingsley Strickland
Highly recommend!
Just great service all around!
Insurer: Pumpkin
By: LISA FALZETTA
Great experience with customer service and processing claims
Customer service pleasant and helpful with claims and explaining polocies. Quick response to claims.
Insurer: Healthy Paws
By: Margie Carroll