Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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The best offering in the pet insurance industry
Great company to work with.
Insurer: Nationwide
By: Patricia
Charlie seems to be doing better with his allergy's since the pollen is slowing down here in Florida.
Pet insurance is a great thing to have on your pet. We all hope we never really need it, but we are damn glad we got it if we do have to use it. Your service is wonderful and we thanks you for all your help.
Insurer: Nationwide
By: Larry
I was pleased with the service and how I was kept informed during the process. Thanks
I think that it was a very positive experience dealing with Nationwide. We tend to think of insurance companies as very negative always denying claims. The process was very professional and satisfying.
Insurer: Nationwide
By: Lorimel
WOW!! Support, Response & Customer Care is the Best.
Our 8-yr old dog blew out her knee over a holiday weekend. Emergency reconstructive surgery followed. Nationwide Pet Insurance was very supportive and communicative. We are now +16-wks from surgery, and our baby is rehabbing nicely. NPI has fulfilled their reimbursement commitment promptly and directed us to published articles in order to support rehab. Great partnership between customer and provider! Thank you.
Insurer: Nationwide
By: Karen
Excellent and kind service
Attention to detail and great customer service.
Insurer: Nationwide
By: Christine
Easy & great Coverage
I called a few companies when I first got my puppy & Nationwide seemed to provide the best coverage & the phone reps were honestly the NICEST. My experience has been great from ease of filing claims to the amount of time to receive reimbursements. It’s great knowing that whatever my pup needs, he will get the care he needs.
Insurer: Nationwide
By: Kuanmei
Easy claims
Paperwork is easy, nice to receive notification of receipt of claim, claim is processed and reimbursement received within a reasonable length of time. Your completed form is easy to understand.
Insurer: Pets Best
By: Karen
Knowledgeable reps
The gentleman I spoke with was knowledgeable and answered all my questions.
Insurer: AKC
By: Paula
Overall incredible
I have had mostly amazing service. I have only 1 complaint. Overall very easy to get claims handled in a timely fashion. My only problem was when I signed up, I was told after a year that “preexisting” issues would be covered. This was a recorded conversation (as they are all recorded) and this was not honored. It was frustrating. But... truly, nationwide pet insurance has been a blessing and I suggest it to all my friends!!!!!!!
Insurer: Nationwide
By: Dorothy