Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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TERRIBLES SERVICE
They are absolutely horrible with claims. Pay every month to have to fight every time u need to put in a claim. Would NOT recommend their services.
Insurer: Pets Best
By: Simone
Nothing but the best.
I absolutely love Nationwide Pet Insurance . They have taken the best care of my fur babies with me. I put my pet claim in for my fur babies and a week later I get my check in through chase to transfer to my bank. It's that easy.... we love them. When you sign up with them you get the best products designed for pet parents who seek only the best food there pets. You can choose between or together with whole pet or not, or with, which ever way want. It is the best pet insurance ever made. You'll get back 90 % on vet Bill's from heartworm prevention to hereditary conditions. Its truly nose to tail coverage--- and it's only from nationwide. And with all nationwide pet insurance plans,your free to use any veterinarian and get complimentary 24/7 access to vet/helpline. Best of all you receive a 5% discount. Go to petsnationwide.com-877-7387874 And get your quote now.....Your 🐕🐈baby will Thank you over and over again.....And spread the news to everyone and get an Amazon gift card. Tell them that Thea M. Sent this out......
Insurer: Nationwide
By: Thea
Don’t choose any other insurance but FIGO!
I had to take the time to share my experience with FIGO because it has been beyond my expectations. When we got our puppy, i did a lot of research and chose FIGO. I have to be honest, I truly did not expect much when I got this policy.. I have heard such negative things In general about pet insurance and that it’s a waste of money as they don’t end up covering anything. Well, I couldn’t have been more wrong. Choosing figo was the best thing I ever did when it came to our dog... we have had many issues with allergies/ear infections and they have covered every visit and the cost of all meds. Just this past weekend our pup got a nasty cut on her leg from hiking and required a trip to the emergency vet. She had to go in for surgery to clean the wound and have it stitched up. I submitted the claim yesterday and figo closed the claim today, just one day later; and they are covering the entire cost! 1000$! They are truly the best. I am so happy with their response time and customer service. Also, I love their app! I am able to keep all of my dogs medical records there and they have many resources on the app if you need help or advice from a vet. I have a friend who has another popular pet insurance and hers is a nightmare In comparison. choose figo, you will not be disappointed!
Insurer: Figo
By: Kelly
You guys are always on point!
Thank you for always being on the ball with the claims, etc. I never have to worry.
Insurer: Nationwide
By: Elizabeth
so far, so good
insurance, representatives and process has been smooth thus far
Insurer: Nationwide
By: jae
I would highly reccomend reccomend Healthy Paws Pet Insurance
Claim was easy to file on line, updated my claim via email on a regular basis without having to double check. I filed my claim, it was reviewed and posted for payment within a week. I would highly recommend this pet insurance, handled better than most health insurance claims. Dave
Insurer: Healthy Paws
By: Dave
Great Company...always pleased with the service and turn around of claims
I've been a customer for many years now, with my two labs Molly Rose & Sophie Rose. I've never had a problem with submitting claims. Very happy customer!
Insurer: Nationwide
By: Bernadette
Super!
Nationwide makes it very easy to submit a claim. The claim process was very speedy and the explanation of what is covered is clear.
Insurer: Nationwide
By: Jessica
Info on check
I have always been so happy with not only the he's but the immediate response at trupanion. If I may suggest if possible on the trupanion check page it would be nice where you list the policy number and the check number to the right hand side of the explanation sheet that you also include the claim number as you do on the actual check. This makes it clear as to which claim the check relates to as once the check is deposited I do not have a claim # unless I wrote it on the remaining part of that page.
Insurer: Trupanion
By: Abby
Excellent company
Excellent customer service
Insurer: Nationwide
By: Gwen