Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Easy and simple
Great service and response
Insurer: Nationwide
By: Jazmin
Great Coverage
Nationwide has been great in covering Dustie's ongoing UTI problems. Finally got it resolved with the help of a specialist. Claims are easy to file and I wouldn't be without having my Labrador covered.
Insurer: Nationwide
By: Joan
I had no difficulties work ing with Trupanion.
No problems, always courteous dealing with me as a distraught dog owner. Very helpful and patient as I submitted my claim information. Monies transferred into my account promptly.
Insurer: Trupanion
By: Mary
Insurance has been a blessing!
When we found out our 1 year old boxer had renal dysplasia our hearts were broken. We knew we would do whatever we needed to keep her with us as long as we can. Nationwide Pet Insurance has been a blessing with the costs of the prescription food, medications, and the additional check-ups required. I can't say enough great things about this company. Easy claim process, easy reimbursements and no issues. Thank you Nationwide!
Insurer: Nationwide
By: Sherri
The ABSOLUTE BEST!!!
Nationwide customer service is wonderful, they resolve any concerns that I have in a timely manner. the submitting of claims is so easy and the response is great; along with the explanation of benefits. Thank you so much Nationwide for your services. I thought I would never need pet insurance but I am extremely glad that I chose you.
Insurer: Nationwide
By: Donte
Waiting until term ends to move elsewhere
Your claims process is overly paper based and hard to understand. Your coverage is limited, with some basic maintenance excluded. You have no app or easy way to check claims status and the website is antiquated.
Insurer: Nationwide
By: ADAM
Happy with my insurance!
I am very happy with everything so far. The claims process is pretty smooth other than a few bumps in the road with my first claims but that was just me figuring everything out.
Insurer: Nationwide
By: Sarah
Amazing coverage, amazing customer service- I couldn’t ask for more!
Thank you so much for your excellent customer service and easy handling of our claim for our new puppy. I can’t say enough- I KnOW she’s in great hands with her policy! I highly recommend Trupanion for anyone with a dog or cat. It’s never too early. I’m so glad we activated our free month of insurance that our puppy’s vet offered. I will make sure we always have your coverage to protect her. It was easy, it saved us a lot of unexpected cost- a lifesaver when we needed it!
Insurer: Trupanion
By: Shanda
Urgency is not embrace’s Strong suit
Where to begin... after a simple urinary tract infection in our frenchie that still hasn’t been covered to the emergency follow up, embrace hasn’t made this easy or a priority. After persistently dealing with our veterinary clinic, and multiple assurances that they sent everything needed, almost two months later 2 out of three visits still aren’t processed. And after being told embrace had contacted our vet for the info they needed, and then being told by the vet techs that no one had reached out to them. I despise dishonesty, nor will I stand for this deliberate lack of care from a pet insurance company. I am not out to scam or fleece, but when my four legged kids are sick they are getting better care than I am, so we are going to the veterinarian. That’s why we have insurance. If embrace continues to act this way, we will be dealing with another company that actually cares and prioritizes it’s customers.
Insurer: Embrace
By: Jesse