Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Fast turn around for reimbursement and easy claiming
Easy online claiming and fast turn around for reimbursement. Customer elder vice was also very helpful answering my questions.
Insurer: Nationwide
By: Kelly
We are very happy with our pet insurance.
We have maintained pet insurance on our dogs for many years. We had VIP which was changed to Nationwide and were wondering how the change would effect our coverage but we have not seen any difference. We have been pleased with the response when we have submitted claims.
Insurer: Nationwide
By: Robert
Simple claims process, whenever you get to it.
It is so easy to create a claim. fill the form, email it, wait for your email, find a check in the mail. easy as that. whenever you get around to it. Im happy, my puppy is happy.
Insurer: Nationwide
By: Esmeralda
Great service
I’m so glad I chose Nationwide for my pet needs and care!
Insurer: Nationwide
By: Tania
Excellent all around service
I would recommend to any pet owner. All excellent service from all aspects
Insurer: Nationwide
By: Tracy
The best pet insurance for the price
Understandable and great customer servie
Insurer: ASPCA
By: Toni
First time having pet insurance and everything has been great
Filing a claim is easy, just wish the review was a little faster.
Insurer: Nationwide
By: Michele
so thankful for this resource!
really cannot thank this insurance enough for being able to take my pets to the vet, worry free! very user friendly, easy to use, and easy to navigate. I recommend this service to every pet owner I know!
Insurer: Nationwide
By: Camille
Thanks to my pet insurance I no longer worry about pet health care cost and the best care available.
Best care and very easy to submit claims. Reimbursement very quick. I’m live Healty Paws!
Insurer: Healthy Paws
By: Cyndie
Satisfied Customer
Shae responsed quickly to my request for preapproval of services relates to tumor removal for my senior dog. Shae made sure to get my questions to the right area for fast resolution, filed all claims on my behalf and emailed me with regular updates. The claims were paid promptly. I really appreciated Shae’s caring assistance so I could focus my attention on my pet, rather than paperwork!
Insurer: Figo
By: Marsha