Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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easily speak with someone about a question
I have always been satisfied with Nationwide - accessibility to speak with someone about questions and/or policy. Fairly quick turnaround time for reimbursement.
Insurer: Nationwide
By: lynn
ASPCA saved my dog!
Toffee was suddenly diagnosed with a uterus infection which progressed rapidly into sepsis. Many people would not have been able to afford the cost to save her life but with excellent vets and the financial support of ASPCA my doggy ‘s life was saved and she is now enjoying her life back with all our family ! Thank you ASPCA!!
Insurer: ASPCA
By: Mariana
Trupanion has been a lifesaver!
We have had trupanion pet insurance on our 6 1/2 year old German Shepherd since he was a puppy. At 6 we had never had to put in a claim and were honestly thinking of dropping coverage. Then out of the blue Thor developed idiopathic epilepsy! Not only did they cover his diagnostic tests after our deductible but they cover his monthly meds. Thank you from the bottom of our hearts.
Insurer: Trupanion
By: Katie
I was very satisfied with the prompt response, from claim to payment. I was also pleased with the reimbursement amount.
Very pleased with service and reimbursement. I have already recommended Nationwide to two friends!
Insurer: Nationwide
By: Kevin
Glad I found this pet insurance!
The prices are reasonable, user-friendly website & responsive service.
Insurer: ASPCA
By: D'liese
Nationwide Pet Insurance is Always There for US!
Our baby blew out her knee. She's 8-yrs old, and not as young as she thinks she is. Nationwide helped us through Reconstructive ACL surgery and the associated PT. Our little canine is on the road to recovery and doing very well. Thanks NPI for being there for us.
Insurer: Nationwide
By: Karen
Great service
Customer service is always helpful and friendly. Claims are easy to submit. Receive money wired directly in bank account is another great feature.
Insurer: Nationwide
By: Michael
Easy as Pie
Super friendly service and guidance on how to submit my claim. Claim was processed very quickly and covered as expected. Awesome!
Insurer: Embrace
By: Melissa
Awesome company, wish human insurance was so great!
I have been a Healthy Paws parent since 2012. In 2007 we spent $22,000 saving a dog who was like a child to us. I swore I would never do it again. He lived 10 more happy years. In 2012 I lost another dog because I couldn't afford the surgery. I was heartbroken. Healthy Paws has been there for me ever since. Their rates are comparable or better than even a large employer group plan. You can customize the plans to your needs. The staff is very helpful and friendly, always recognizing milestones with an acknowledgment. Their system for uploading vet invoices couldn't be easier. I get home from the vet, log on with my phone, snap the picture of the invoice and it is uploaded instantly. Usually within 24 hours there is a response that they are dealing with the information. For instance my puppy ate an indigestible piece of rubber, had major surgery for a significant sum of money. He came home on a Wednesday, I sent the invoice about 5pm the same day and they cut my reimbursement check on Friday. Today I received an personal note asking how he was after surgery. I tell everyone. Can't recommend them more. I wish humans could be cared for so well.
Insurer: Healthy Paws
By: Robin
Trupanion is a GODSEND
They used to draw pictures of me and my two dogs (Daisy & Rosie) and a bag of money beside us. There thought was I was wasting the money. Well Rosie tore her CCL and needed surgery and Daisy developed Addisons. I used to laugh at the pictures because I knew that not only was it a good investment but I also knew that Trupanion cares and that shows with their impeccable service and their compassionate customer service representatives. I preach the blessings of Trupanion and funny I don’t see any more of those drawing around the office!
Insurer: Trupanion
By: Frank