Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I am very pleased with this insurance.
Was hesitant to get the insurance at first, but glad I did. It is very easy and hassle free to put in a claim, and I have received quick responses.
Insurer: Nationwide
By: Jerald
Easy to do business
We really appreciate the ease with which we are able to submit claims and have them paid directly to our bank account. Miss Spirit the cat is doing great after her dental work. It helps to have the insurance that allows us to take the very best care of our pets. Thanks.
Insurer: Nationwide
By: Janine
I recommend Nationwide Pet Insurance to Everyone with pets
After having your insurance for my precious pug, I would never be without it. I refer everyone with a pet to you. Good coverage, service and response to claims. Thank You!
Insurer: Nationwide
By: Carolyn
A quick response
As always, a quick response (although I did get a note telling me about a backlog of claims).
Insurer: Pets Best
By: Winona
Prompt, professional, polite
Prompt, professional, polite, courteous, animal And owner oriented. Responsive, Fast, covers more than I expected. I have recommended you to several people well at the vetnarian hospital.
Insurer: Pets Best
By: Ron
Fair judgement
It took awhile, as we were a new claim (and a new Vet, so a took a little longer to process) we had to get the old records, to update our file on our dogs. But, after all was said and done, we received a fair judgement on our claim. I'm very pleased.
Insurer: Pets Best
By: Sybil
Quick
Frida had an intermittent limp so I had her examined and x-rayed by my regular vet and, when she couldn't determine the cause, by an orthopedic specialist to whom I was referred. He couldn't elicit any pain response or detect any obvious abnormality at the time, so a watch-and-wait approach was advised. Pets Best was quick to apply the relevant charges to my policy deductible as soon as I emailed them scanned copies of the invoices.
Insurer: Pets Best
By: Janis
Exceptional customer service
Exceptional customer service; knowledgeable, friendly and very responsive, a rarity these days!Thanks
Insurer: PetPartners
By: Michael
Good experience
Paperwork was easy to fill out. Information on what was needed to process claim was there, so I did all that. Knee surgery was covered and got my money direct deposited into our account.
Insurer: ASPCA
By: Elizabeth
Great value and service
I had previously not purchased pet insurance because people have told me that if you ever submit a claim, the insurance company will find a way to deny it as a pre-existing condition. That has not been our experience with ASPCA. For over a year our 13 year cat hd no issues. Then suddenly, he had an infection and had to get teeth extracted and go to the emergency room with a urinary blockage. So thankful we had the insurance to help us so we could focus on our baby and know we could give him the proper care. It is easy to submit claims on the app and processing is relatively quick.
Insurer: ASPCA
By: Jason