Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Peace of mind!
Professional and courteous customer service and reasonable turnaround on claims. I also appreciate the consideration to remove a pre-existing condition from Ranger’s account. I really feel as though Nationwide genuinely cares about my pet. Thank you!
Insurer: Nationwide
By: Luisa
So glad I made the choice of ASPCA.
So glad I made the choice of ASPCA pet insurance. I have a 5 year old Yorkie and had to use the insurance that last year. He developed a medical issue and needed surgery. It was easy to make the claim ( all on line) and I even got a call back to see how Bernie was doing. Never got that from my own insurance. Was so easy to enroll and make a claim on line. And I always got the answer I needed when I called for information. Always polite and willing to go the next step if needed. I always promote ASPCA when talking with my friends with pets. I would not change.
Insurer: ASPCA
By: Judy
This is the best insurance I could get for Max. Thanks
Nationwide is very helpful and prompt in answering claims. I couldn't have a better insurance company for my pet.
Insurer: Nationwide
By: Guy
Natiowide always pays quickly and according to the insurance.
See above. Phone conversations are always very helpful, pleasant and short.
Insurer: Nationwide
By: Phyllis
Great coverage
Nationwide is a pleasure to deal with. Easy claim processing and prompt payments. I would highly recommend them.
Insurer: Nationwide
By: Sheldon
Very good service
Bella has a pinched nerve in her back. Very good coverage and service from Nationwide
Insurer: Nationwide
By: Byron
Nationwide delivers on its promises.
Nationwide prices their products appropriately and competitively. Claims are processed timely and accurately. Customer service staff is always helpful and able to clarify any questions.
Insurer: Nationwide
By: Nancy
Now that claims can be submitted with the VitusVet App Nationwide is so much better
Submitting a claim used to be ridiculous. It was a hassle with paper forms, Nationwide always claimed that not enough information was provided. Even my vet struggled to make it work. With the new VitusVet app it's like this service is finally out of the 1990s from a technology perspective. I was honestly considering cancelling the insurance because I hated submitted claims so much. With this improvement, River and I are once again happy customers.
Insurer: Nationwide
By: Adam
Good Service
Nationwide has been very helpful and good service.
Insurer: Nationwide
By: Gina
Took a ridiculous amount of time to process medical history records before issuing claims created over 4 months ago.
We obtained a policy in November 2018 when we adopted our boy Klaus from the SPCA. We had some medical bills totalling over a 1000 and initially did not receive a single penny due to a lack of medical records. We submitted all medical records from the SPCA on Decemver 15, 2018. Nationwide took the full 30 days to tell us they would need an additional 30 days to process. We waited a full 60 days for a reprocessing of the already submitted claims from December. We finally got paid out the expected amount after our deductible was met in April 2019. I would not recommend this policy to other pet owners. Go with pet plan if you want better service. Totally disappointed with what I was led to believe would be a pleasant experience with a great company like Nationwide.
Insurer: Nationwide
By: Stanley