Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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A true blessing
My baby girl was diagnosed with a brain tumor and been given 3-6 months to live. Needless to say, I am devastated. Having ASPCA has given me peace of mind and I am able to cherish every day I have with her. Their customer service personnel have compassion and empathy. I would recommend them to anyone.
Insurer: ASPCA
By: Les
False promises
Upon signing up for insurance, was told neutering is covered. I cancelled my Trupanion nased on this promise. Once I filed the claim, it was denied. As a puppy, like any other dog, my pet had some stomach issue. Eventhough I signed up right after acquiring my puppy. All my claims were denied, stating g it's a preexisting condition. Needless to say, I would not recommend this insurance company to anyone.
Insurer: Nationwide
By: Arshad
I love my refunds
I am glad I got pet insurance and thru Nationwide has made the experience even better.
Insurer: Nationwide
By: Maria
World Class Service
Thank you Nationwide for ease of processing claim for Luci. Excellent customer service. In great appreciation of expediting payments and informative simple steps in utilizing Luci's Insurance. :)))))
Insurer: Nationwide
By: Brenda
Next to the best thing we did after getting Skye. Great service.
Great service, great company great people
Insurer: Nationwide
By: warren
Great but could be faster
Submitting a claim is easy through the vitus vet app. I wish the claim processing speed was a bit faster. Once processed accepting reimbursement is quick and easy!
Insurer: Nationwide
By: David
What a relief!
When we discovered a lump (turned out to be a cyst) on Bree's neck area, we were concerned about what it could be. But what a comfort it was to know that Nationwide was going to help us financially no matter what was going on. What we didn't know going in was how quick and seamless the claim and reimbursement process would be. I would (and do) recommend Nationwide Pet Insurance to family and friends with pets, to help with unexpected expenses and focus on helping our furry friends get better.
Insurer: Nationwide
By: Josh