Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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So glad I don't have to worry about how I can afford to save my cat!
I recently got 2 Maine Coon kittens last year and my boss gave me the best advice I have ever gotten, get pet insurance! Not even 6 months after I get the insurance, one of my boys had a freak accident and fractured his spine. Numerous tests and a surgery later I have my spunky kitty back. ASPCA insurance was wonderful! My claims were paid within 4 weeks and they called and asked how he was. If I didn't have insurance, I would be paying for this for the rest of my life. Thank you!!
Insurer: ASPCA
By: Michelle
I am very grateful to have Trupanion!
Trupanion is wonderful and absolutely honors is clients!
Insurer: Trupanion
By: Debra
Great!
Embrace has been great and easy to use. I especially like the Wellness Benefit, which we use all the time. claims are easy, just snap a pic of your receipt and email it in with your claims form. Customer service is great. thanks!
Insurer: Embrace
By: RUDY
Foggy policies with sour customer service.
Foggy policies that leave the consumer unclear of what is happening and unsure why certain claims are denied. Sour customer service agents that leave a bitter taste and built up frustration after each phone call. The easiest and best part of the insurance is the automated claim sumbission within an app.
Insurer: Nationwide
By: Trevor
Very Happy with the process
So easy to submit. We got our payment so fast. The direct deposit option is great. Very Happy with the process.
Insurer: Pets Best
By: Katie
Couldn't be happier!
We've had this insurance for almost 2 years & I couldn't be happier! Due to the volume of claims it took a little longer but it was communicated clearly which I appreciated and my claim was still processed and paid within 10 days. It's great customer service. I absolutely love Pets Best. Because they covered the allergy test I know my baby girl is allergic to rice, peas & flaxseed so I can work on getting her better. Hopefully this means fewer upset stomachs & less itching. Thank you!!!!
Insurer: Pets Best
By: Nicole
Communications are timely and clear
The claim was processed very quickly after I submitted it, and the communications are timely and clear.
Insurer: Pets Best
By: Karyn