Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I love being able to decide “YES” to all the care needed for my dog to remain healthy.
In addition to being able to decide “YES” towards the care that my dog needs to stay healthy, I am also thrilled with the ease of submitting a claim through the VitusVet app. I am often able to open the app and log the claim before I even leave the Veternary clinic or hospital. We have the Wellness plan for our dog so we can always financially manage his routine vaccinations, preventive medications, and treatments.
Insurer: Nationwide
By: Ashley
Payment turn over
Nationwide is the best thing I ever did for my dog. I could never have afforded the care he needed in his first year and a half so the outcome would have been heartbreaking. My only complaint is the time it takes to get reimbursed, especially for simple office visits with vaccines. I can understand that a more involved procedure would require more time to review but the routine charges could be processed much quicker. That is my only complaint and again, i’m So glad I made the decision to go with Nationwide! I recommend Nationwide to every dog owner I know!
Insurer: Nationwide
By: Donna
I had trouble in the beginning with Claims and getting to understand what is needed for the claims
I have enjoyed the services that go along with the policy! I have struggled to get down the detailed information needed for a claim. I would recommend the insurance to others.
Insurer: Nationwide
By: Lisa
You have Abby covered.
I purchased Nationwide when I rescued Abby at 3 months. She is 19 months now and I have had no difficulty at all with submitting Abby’s claims. All claims have been processed in a timely manner. Thumbs up to Nationwide.
Insurer: Nationwide
By: Barbara
Aspca is very caring!
They called to check up on my pup!!
Insurer: ASPCA
By: Lacey
Buy this Insurance-You'll never regret it!
Your insurance policy is wonderful, and your team is responsive and helpful. I was very on the fence about whether buying pet insurance would be worth it, but I am SO glad I did.
Insurer: Nationwide
By: Catherine
Understanding the relationships between humans and pets
I have had Nationwide insurance for several years. The service and the care is evident. The empathy when a pet is sick or passes is heartfelt and appreciated. The customer service is always top notch. I wish i could that that about all companies I interact with.
Insurer: Nationwide
By: Denise
Peace of Mind
I have always found the interaction to be pleasant.
Insurer: Nationwide
By: Paige
Excellent
I always have such an easy time. Great service. Couldn’t be happier.
Insurer: Embrace
By: Elyse
Great service and peace of mind knowing my baby girl is protected.
I’m so happy I have this insurance. My girl “kit” is a rambunctious mixed terrier. I haven’t had a dog for over 30 years but know that anything can happen. I’m grateful my girl is fully covered. ASPCA has been wonderful with quick service and easy claim filing. Whenever I’ve talked with anyone on the phone I’m impressed with the kind, personal interest shown. No phony sales pitches. I’m happy to renew my policy and will continue I’m sure with this great service.
Insurer: ASPCA
By: Dorothy