Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Awesome Pet Insurance
Very good insurance. Claims are progressed quickly. ASPCA are very helpful on the phone with questions. A 10 in my book.
Insurer: ASPCA
By: Nancy
very good service
I tried several pet plan and stayed with this one. they have been very easy to work with. simple set up and very good on the payment turn around. overall I highly recommend them.
Insurer: ASPCA
By: megne
Great service
Great service, app is easy to use
Insurer: Nationwide
By: Athian
Everyone is so nice and very accommodating.
It's a pleasure doing business with you.
Insurer: Nationwide
By: Geneta
The claims processing is absolutely outstanding. I understand this well because I've been an insurance broker for about 35 year
I'm very happy with all aspects of my insurance coverage and the work that Nationwide does.
Insurer: Nationwide
By: Neil
You guys have been great!
Can’t say enough nice things about the coverage and the service. Easy to use, fast response. I am very satisfied with Abigail’s insurance company.
Insurer: Nationwide
By: Steve
Nationwide had been wonderful in speed of processing claims. I am very happy I chose Nationwide when Brady read a puppy.
I have shared with my dog owner friends how happy I have been with Nationwide. It is very easy sending the claims. Nationwide informs me when they start processing and I receive a check in the mail. After my deductible is met, I receive most of my vet fees back in the check.
Insurer: Nationwide
By: Judy
Satisfied customer!
Pleasantly surprised by the efficient process of submitting claims and receding reimbursement so timely!! First time I’ve ever used the pet insurance and now wishing I had done it sooner! Love love love!
Insurer: Nationwide
By: Nicole
That was quick
We had an unexpected visit to the vet in February, and then a follow up visit @ 3 weeks later. Nationwide processed both claims same day, even though one was entered weeks later. That meant we got the 2 checks on the same day, didn't have to wait a couple of weeks for 2nd. That was very nice and appreciated
Insurer: Nationwide
By: Phil
Brilliant all round
Nationwide has made things so much easier. Claims are met promptly. Advice given to ease concerns.
Insurer: Nationwide
By: Maria