Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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helpful, easy to use, cats love it
We've had ASPCA pet insurance for our 3 cats for a few years. My kitty was recently treated for an eye injury that ended up being quite expensive. Claims were very easy to submit online, and we got reimbursed within a few weeks. The kitties and the family really appreciate this service.
Insurer: ASPCA
By: Yelena
Nationwide continues to care about pet owners
Nationwide pet insurance does in fact take pride in their service to pet owners. Not the fastest when it comes to payments, but they are very thorough. I would continue to use their services.
Insurer: Nationwide
By: Mark
Great pet insurance
Nationwide provides good coverage and claims are easy to submit. Reimbursements are timely.
Insurer: Nationwide
By: Laurie
I cannot brag enough about the experiences I have had with this insurance.
ASPCA pet insurance has always been wonderful to help me take care of my best friend throughout the years! Earlier this year, Gizmo had a mast cell tumor removed and is currently on chemo to treat the cancer. The insurance has made it easier on me financially while going through this. The use of the app makes it easy to refer to my policy and to file claims. Anyone that knows me knows that I highly recommend ASPCA pet insurance.
Insurer: ASPCA
By: Angela
Nation Wide is the best pet insurance company you could possibly find for your pet!
We have loved working with Nationwide. The ease of submitting claims and getting explanation of benefits as well as receiving payments after our deductible has been met is amazing! We are very pleased with our coverage as well. We have not been denied for anything.
Insurer: Nationwide
By: Michelle
The easiest insurance plan ever
We bought this plan for our mixed puppy a couple of years ago. This company is responsive and fair. They have never denied a reasonable claim. I highly recommend them.
Insurer: Nationwide
By: David
Exemplary customer service
I love Pets Best because they take their time on the calls, engage in active listening, and exhibit exemplary customer service skills.
Insurer: Pets Best
By: Kelly
Good communication
The communication has always been very good. Very quick to respond to any questions. I am thankful I had pet insurance for my poor guy. I had hoped to never have need for it, but we did.
Insurer: Pets Best
By: Stacey
Very responsive
Pet's Best is always very responsive after I send in a claim. I immediately know the claim has been received, and I receive emails if there are any problems that arise during the claims process. Payment I on the claims is usually very expedient. Y'all are doing a great job. Thank you.
Insurer: Pets Best
By: Lisa