Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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I can’t be any happier with my Meno’s ASPCA insurance.
I am so pleased with how ASPCA insurance handles the claims, and the rare issues if and when they happen. Very professional, human, friendly and caring for our beloved pets. Good job ASPCA👍🏼 Pet lovers/owners go ASPCA 🐕🐩🦜🐈
Insurer: ASPCA
By: Latifa
Nationwide Pet Insurance is GREAT!!
I can't say enough good things about Nationwide Pet Insurance. Many of my friends have had other pet insurance companies and there is NO comparison. They can't believe how much I rave about Nationwide Pet Insurance. Also, customer service is great, especially Kevin. He never acts like my questions are unimportant. Other companies should take a page from Nationwide's customer service book!!!
Insurer: Nationwide
By: Cathy
Thank you!
My poor little guy had gotten sick and had to spend 3 nights in the hospital an had every test ran to figure this out. Nationwide was there to help us with that bill when he was cleared from the hospital. Thank you so much for the quick process of the claim!
Insurer: Nationwide
By: Courtney
Amazing
Had to have our dogs tooth removed due to an injury. Nationwide process was very simple and quick. Amazing service.
Insurer: Nationwide
By: Ken
Quick and East
It generally takes less than a week for my claims to be processed; I think that's amazing! My child has four legs; Buster is my baby. When he's not feeling well, it's stressful enough dealing with his condition, but the added expenditure makes it worse. I feel better knowing that Nationwide/VPI is on my side with quick standards for review and reimbursement!
Insurer: Nationwide
By: Tonia
Awesome
Very easy and pleasant to deal with. I wish all companies were this easy to work with Thank you
Insurer: Nationwide
By: Blake
Top-notch Pet Insurance
Straightforward policy. Excellent customer service. Fast claim processing time. Best insurance company I have had so far.
Insurer: ASPCA
By: Andrea
Quick, Easy, and Caring Assistance
When my dog got sick and needed to go for further testing, as well as to advanced specialists for diagnosis, I was extremely concerned for his health. Then there was the added concern of extensive bills to pay as a result of this advanced testing. However ASPCA Pet Insurance made it quick and easy to submit any claims. Their assistance and coverage alleviated any financial concerns so I could solely focus on getting him better. Not only did they help financially, but they even called to follow up a few weeks later to check on him and see how he was feeling. Their financial assistance coupled with their genuine concern has left a wonderful, lasting impression.
Insurer: ASPCA
By: Sam