Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Very happy with their service.
Have reimbursed every claim promptly, no fuss. Really glad we signed up for this. Thank you.
Insurer: Nationwide
By: Veronica
Never disappointed
My claims are reimbursed appropriately in a timing manner. I appreciate the follow up calls regarding Henne's health; as well as the courtesy of the staff if I have any questions.
Insurer: ASPCA
By: Judith
Easy claim progress especially in stressful times when our dog is sick
Love using nationwide pet insurance. They make it quick and easy to submit a claim.
Insurer: Nationwide
By: Joseph
ASPCA is a great pet insurance company
I have been very happy with ASPCA. They have paid quickly and easily according to the terms of the insurance plan that I selected. I have never had to call to question a claim or find out where my reimbursement is. They have not cut corners nor looked for loopholes which would allow them to refuse payment.
Insurer: ASPCA
By: Mia
I am so glad that I purchased pet insurance for my Max. It has given me a great sense of mind knowing I am not alone.
Nationwide Pet Insurance has really granted me piece of mind know that Max is insured and I do not bear the total burden of his health expenses. Submitting a claim is so simple.
Insurer: Nationwide
By: Rexford
This is the best pet insurance we’ve ever had!
I cannot say enough about how great this insurance has been. It is easy to file a claim and payments are made quickly. I love that I can do the whole transaction through my phone, from filing the claim to depositing the reimbursement. There have been no hassles about what is covered, which is a relief.
Insurer: Nationwide
By: Sue
Pet insurance is one of life's best decisions.
Our beloved 4-legged sons have been insured by Nationwide all of their existence. This pet insurance is a life-saver for me and my husband! Although we have to put up the funds up front, knowing we'll get some return gives us peace of mind. We would love if you could offer premium renewal discounts as an incentive of long-term customer relationship.
Insurer: Nationwide
By: Kia
Great care!
Thank you for inquiring on how Kiefer is doing after his surgeries. Kiefer broke both of his back cruciate ligaments last month and we were able to get it quickly diagnosed and corrected. Thank you for the coverage since this was a rather expensive surgery but necessary in order for him to walk again. We appreciate your concern!
Insurer: Nationwide
By: Joanmary
Awesome
Nationwide Pet Insurance has been so great! I have a pup that has had leg injuries the last couple months which caused me some stress in the care for her. And was so relieved that my plan covers the treatment that she has to receive to strengthen and heal her leg. And the processing of claims is so clear and simple...takes a bit of the weight off my shoulders to know that they 'get it' when a pet is in treatment and where your priorities should be. Thank you Nationwide!
Insurer: Nationwide
By: Susie
Great coverage, great customer service
I have had nationwide for over 6 years. I have ensured multiple animals through your company and have been nothing but pleased. Yuri's recent gastrointestinal issues racked up a bill very quickly and without my insurance coverage I would have had to take that money out of my savings. I am very grateful for your coverage and your excellent customer service. Also reimbursement of claims is very timely. The only thing I wish is that you had an app we could submit our claims on
Insurer: Nationwide
By: Nicole