Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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I really appreciate the ease in which we can submit claims, get answers and get paid. Looking forward to many more years with Nationwide Pet Insurance.
Insurer: Nationwide
By: Caroline
great experience with Nationwide
I have been very pleasantly surprised by the service of Nationwide Pet Insurance. The claims are easily submitted either online or by mail, the response is rapid, and best of all, their coverage of claims has been wonderful.It seems very difficult to compare plans, as it's impossible to know what they will actually cover when the claim when the claim is reviewed. I generally submit any vet bills, and let them determine what they can cover. Very professional and I would recommend to a friend.
Insurer: Nationwide
By: Roxanne
Healthy Paws is amazing!
Our girl Sunny had to have emergency surgery to remove an obstruction. Healthy Paws was quick to approve and reimburse per our benefit coverage. They even sent us a follow up email checking in on her recovery! So thankful for this company!
Insurer: Healthy Paws
By: Jen
Awesome insurance that responded quickly!
After adopting my 10 month old rescue 2 years ago, I selected Healthy Paws as her insurance. You never know what issues will drop up with rescues. Money well spent! Unbeknownst to me, my girl started consuming parts of toys, blankets, etc., while we were moving cross country. Recent surgery removed nearly two pounds of material! No outward signs of stress, perfect passenger in the car, my 55 pound girl seemed fine outwardly. Now she's back in her kennel when I can't directly supervise. Health Paws paid my claim quickly and sympathetically! Thank you!!
Insurer: Healthy Paws
By: Trudy
Worth it!
ASPCA has been extremely helpful to me this year! Unfortunately, my dog has had quite a few vet visits this year, but ASPCA has responded quickly and helped make the bills affordable.
Insurer: ASPCA
By: Elizabeth
Peace of Mind
I signed up for Nationwide Pet Insurance about a year before my cat was diagnosed with diabetes. When you are dealing with a sick pet, the bills can really add up-between regular check-ups to monitor the condition, medications and supplies on top of routine exams. Having pet insurance has provided me such peace of mind, knowing whatever happens, Nationwide will be there to help. As a pet owner, you want to do whatever to provide for your animal and Nationwide is so timely with reimbursements. I work in health insurance, so it's easy for me to understand the Explanation of Benefits they send out but I believe someone without that level of experience would find it a fairly easy to understand process too, however sometimes the descriptions of denials are a bit confusing even for someone who understands insurance. Because they only give the code, dollar amount and how it processed, it requires you to go back to the bill and compare each line to see what it was for and why it paid the way it did-it would be easier if it gave a description (i.e. "Office visit" or "Medication" etc. I know any future pets I have I will be signing them up right away. Also, having it be auto-drafted from my paycheck makes it even easier!
Insurer: Nationwide
By: Kacie
Healthy Paws has been wonderful!
Healthy Paws has been awesome! When we decided to get an English bulldog we knew we’d need the best insurance possible since they’re prone to many ailments. Unfortunately our pup has experienced a few incidents already and Healthy Paws has covered all of them! They are speedy with their responses to our questions as well as reimbursement. Getting this insurance policy was the best idea we’ve made for our dog! They also reached out after Spanky had surgery to check in on him. Would recommend to anyone!
Insurer: Healthy Paws
By: Alexandra
Very Happy with Nationwide Pet Insurance
Zoey is doing great - back to her old playful self!! Thank you Nationwide for responding to my claim so quickly! With the soaring prices of veterinary costs, we are so comforted knowing Zoey has a good insurance plan and that your payments are always prompt!
Insurer: Nationwide
By: Jackie
Excellent prompt service. Appreciate convenience of direct deposit to my checking account.
Excellent servvice. Pretty expensive but then so are vet fees.
Insurer: Nationwide
By: Myron
Easy claims process. Keep up the good work.
Very helpful. Easy claims process. Keep up the good work.
Insurer: Nationwide
By: Randi