Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Thank Goodness we have y'all
ever since nationwide bought out VPI, everything about the insurance has gone amazingly smooth. the claims are dealt with what feels like almost immediately! and the customer service they offer to help explain benefits is just amazing. thank you all so much
Insurer: Nationwide
By: Amy
Great Coverage, no hassels
We've had our miniature poodle rescue covered for about 7 months and it has been a huge help financially. Our guy has needed alot of attention and after our deductible, 90% of our wellness expenses for him have been covered. Also are very helpful on the phone, app is easy to submit claims on, and generally minimal hassels. Would definitely Reccomend to anyone else with a dog or cat.
Insurer: Nationwide
By: Hank
Scam!
I have never agreed to sign up this pet insurance. The sales person said he just going to put my card info there so if I later decide to have the pet insurance It will be easier for him to process. However he didn’t get my permission. Now I just noticed my card has been changed for 13months without me agreeing anything. And I didn’t even know I had pet insurance. Wtf!!! And they said they couldn’t refund the money cuz it’s over a year but I have never signed up. See you at the court!!!
Insurer: Nationwide
By: Wenjia
No hassle! Nationwide delivers what it promises! It's way better and easier than my own health, dental, and auto insurance!
Their explanation of benefits and reimbursement is delivered as quickly as possible. They give you a simple, easy form and require minimal effort to give you your coverage. I met most of my deductible earlier this year. I took my cat to the emergency room resulting in a misdiagnosis on the weekend and then to a follow-up appointment at my regular vet who provided a proper diagnosis and treatment the following Tuesday. I spent a little over $1,200 and was promptly reimbursed with $1,048.75 cash. I recommend everyone get pet insurance for the peace of mind alone.
Insurer: Nationwide
By: John
Great insurance to help defray the expenses
Always a great experience with nationwide pet insurance
Insurer: Nationwide
By: Jean
ASPCA Health Insurance has bee excellent, both in value and performance.
Not a lot I can add to the title. They have been remarkably consistent in evaluating and paying claims promptly, and the rules are clear enough that I can usually tell in advance if the vet care will be covered. And they have covered my Nemo through some harrowing things.
Insurer: ASPCA
By: Stephen
Pleasure to work with.
Always been a pleasure to work with. All of my boys have been with Narionwide.
Insurer: Nationwide
By: Debbie
Great customer service!
We have both our dogs under ASPCA health insurance and have been really satisfied. Claims are always done quickly and someone always calls to check up on our pet afterwards. Highly recommend
Insurer: ASPCA
By: Aja
Slow claim reimbursement
I gave been with healthy paws for over 6 years and have 8 rescue dogs insured with them. In the past 2 years their customer service has gotten awful. Plan on being on hold for at least 45 min to an hour and a half for someone to answer your call. Expected to wait almost a month to be reimbursed for your claim. I will never get insurance with them again.
Insurer: Healthy Paws
By: julie