Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A Pet Insurance Company that DOES care
We have had our two dogs with PPU for a few years now and are very happy. Every company has pros and cons but we are satisfied that PPU listens to their clients and do their best to have most things covered. The only thing I didn't like was every time we move ( military family ) our premium seems to go up ...not sure how we keep moving to more expensive areas each time ?? Otherwise we love that PPU covers most alternative care and is very easy to contact and speak with a representative.
Insurer: Pets Plus Us
By: Annalisa
Healthy Paws really is the best insurance out there
I really can't thank Healthy Paws enough for their help during such a stressful time with my my girl (a small dog named Sophie). First she got diagnosed with Cushings, which requires multiple tests and medication (which is not cheap)! Healthy Paws paid their 90% of the plan I am enrolled in. It was simple with the app, easy and no hassle at all. I thought that was it as far as health problems for her, but then suddenly she went into heart failure and spent sometime in the ER. The bill was $3600. I was so stressed out, but they said they would cover it. I paid on my credit card and submitted it thru the app, and again without any hassle they paid 90%. I strongly feel I was lucky enough to have chosen the best pet insurance out there. My girl has had great care and is doing well on her meds (she now has more meds, due to her heart problems, and those really are not cheap). Her quality of life is good and she is happy. She has to get her liver and kidneys checked every so often due to the meds. I submit the receipts thru the app, and again, no hassle and they cover 90% I have become such a strong advocate for pet insurance now. Anytime anyone I meet tells me they have a pet or are planning to get one, I constantly recommend Healthy Paws and tell them my story with my girl and the help Healthy Paws gave during such an incredibly stressful time. She got such great care and I really cannot thank them enough, but I try by telling everyone I can think of about Healthy Paws and Sophie's story.
Insurer: Healthy Paws
By: Raina
Easy online claim forms, great email communication, and fast reimbursement time!
I wasn't too sure how claims were going to work - but not anymore! Nationwide has great service and wonderful follow-up. I really appreciate all the communication they provide and super-efficient claim process and reimbursement!
Insurer: Nationwide
By: Stephanie
My representative was amazing!
My issue was resolved on the call! I picked the wrong button last question and don't know how to go back! My representative was amazing!
Insurer: Pets Best
By: Vanessa
Best company
You make timely decisions, have always been responsive and fair. I have 4 other pets and you are the Best Company I insure my pets with. Thank you!
Insurer: Pets Best
By: Alina
Easy process
My pup had a visit to the vet because she wasn't feeling well and I submitted the claim to go towards my deductible. It's such an easy process even someone who is not tech savvy could do it. They respond to let you know it was received and they also keep you informed of it is taking longer then expected to process. Which I have found it still to be within the timeframe they give.
Insurer: Pets Best
By: Jennifer
Handled quickly
Handled quickly as in the past. Thank you.
Insurer: Pets Best
By: Kim
Easy to file claims online
I found the claims filing process to be very easy to complete online, and Pets Best responded via email very quickly.
Insurer: Pets Best
By: Karen