Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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This insurance provider is the best, customer service and the coverage is excellent!!
I highly recommend this insurance to all dog (and cat ) owners who love their pets. You can do your claims right online, and have it automatically deposited into you savings or checking account. So efficient and easy.
Insurer: Nationwide
By: Marcelle
Best insurance.
Best insurance. Has helped me and my husband with our babies, diddy and Bruce. Thank you!
Insurer: Nationwide
By: Yessenia
Peace of mind and an amazing company!!
Your coverage and response time is incredible! Thank you!
Insurer: Nationwide
By: Linda
We live our pet insurance
Thanks for checking up on our fur baby! Franklin is better and we appreciate your help!
Insurer: Nationwide
By: Debra
I never have to worry about how I am going to pay for a vet bill if my dog gets seriously injured.
Charlie recently had an extremely traumatic experience when another dog attacked him by reaching under a fence and locking on to his arm. We would do anything for our pup, and so when we got the estimate for his surgery we were very comforted to know that we would have most of the bill covered by insurance. This was one less thing to worry about, so we were able to just focus on taking care of Charlie while he recovered. Thank you so so much!
Insurer: Nationwide
By: Emily
Disappointed
I have been with your company for 5 years and will be canceling my policy as soon as I receive my reimbursements. You have continued to increased my monthly payment and will not pay for some of my dogs medicines, I am so upset with your service and lack of coverage I would never recommend your company.
Insurer: Nationwide
By: Amy
This is the best pet insurance; very happy with the service and their concern for my dog!
Everyone I have spoken with has been awesome. The process is so easy and well explained. Very happy to have this pet insurance for my dog.
Insurer: Nationwide
By: Lauren
Excellent Service and Committed To Customer
We are very pleased with your company
Insurer: Nationwide
By: Paul
Claim processed and paid out quickly
The benefit pamphlet was difficult to understand but a quick call to the customer service number cleared it up easily. My claim was reviewed, processed, and paid out within a month. I feel that was a quick turnaround. I am very pleased as I do not get paid over the summer.
Insurer: Nationwide
By: Debra