Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Fast, efficient and caring service.
I had Nationwide for many years with my previous pup. They always provided great service - covered his illnesses as he aged. When he passed over the rainbow bridge - they sent flowers. They are a business, but a very empathetic one. I have a new pup now. I researched a half dozen other insurance companies because I wanted to be sure I wasn't missing anything. Nationwide policies covered all that I needed and for a reasonable price. I trust them too so I am a customer again. Happy customer here with a happy pup!
Insurer: Nationwide
By: Mary
Best decision I ever made
The best decision I ever made was choosing Nationwide Pet Insurance for my Dog. The rates are very reasonable, the customer service is next to none. It is so easy to make a claim, online or via email, and the turn around time is priceless. Not to mention the piece of mind insurance gives you.
Insurer: Nationwide
By: Shawn
So happy to be able to get my Mr. Bruno medical care when he needs it!
Excellent response!
Insurer: Nationwide
By: Lynn
Amazing
This is the first time my wife and I had to use the insurance I love the ease of filing a claim and the process. Also the follow up afterwards is great customer service I highly recommend Nationwide to all pet owners
Insurer: Nationwide
By: Chris
Great Coverage, Easy to Use - Such a comfort
I've had Nationwide Pet Insurance for our 4 dogs for many years (over 10) and the customer service, the coverage, the ease of use is wonderful. Knowing that I have this coverage is comforting. Our pets are our children and just like human children, they should have health insurance. Everyone needs health insurance! - Nationwide also covers a portion of vaccines and preventatives, like hearthworm and flea meds. I recommend Nationwide for everyone's pets
Insurer: Nationwide
By: Rob
Nationwide is SLOW TO REIMBURSE
The one time i called customer service he was GREAT. Although, i think their reimbursements could be a bit speedier!!!!
Insurer: Nationwide
By: Carol
Love my pet insurance
Excellent service and support for my dog.
Insurer: Nationwide
By: Leslie
Best pet insurance
I have been so happy with this insurance. I have 2 dogs and it has been great. They are so fats at reimbursement. I would recommend to anyone.
Insurer: Healthy Paws
By: Pam
Awesome
Nationwide has been great, thank you for easy, and quick response,
Insurer: Nationwide
By: Diane
Couldn't ask for better service
We appreciate the prompt follow though and resolution of claims. We also appreciate that you check in and ask about Zeke's recovery. I wish my human health insurance was as efficient and caring as Nationwide Pet Insurance.
Insurer: Nationwide
By: Colleen