Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy
The ease of doing everything in the phone app was very convenient. We had a different insurance provider for our last dog and I can already tell that the service and timeliness with pets best will be a nice improvement.
Insurer: Pets Best
By: Nick
Always there for us
Pet's Best is always there for Gizmo as he suffers from back/neck injury, frequent urinary tract infections and eye ulcers which are all very serious. He needs continuous medical care and I never hesitate to get him the veterinary care he needs. Thank you Pet's Best for always being there!!!
Insurer: Pets Best
By: Connie
Great company!
Trump anion is the best! I recommend them to everyone. Claims are handled quickly and fairly all the time.
Insurer: Trupanion
By: Ryan
Super easy, quick and very communicative
Super easy, quick and very communicative.
Insurer: Trupanion Canada
By: Claire
Always reliable quick and efficient service.
Always reliable, quick and efficient service. Would recommend Trupanion without hesitation!
Insurer: Trupanion Canada
By: Gail
Great Insurance.
Approved within five minutes while I wait at the vet leaving only a small amount for me to pay depending on what it is.
Insurer: Trupanion Canada
By: Violet
Fast service no hassles
Fast service, no hassles
Insurer: Trupanion Canada
By: Stephanie
Customer service was great helping me itemize after i was reimbursed
I would like to see a more prompt response in reimbursement. My other dogs insurance company is very quick in this department.
Insurer: Nationwide
By: Cindy
Appeal
I submitted an appeal for Presley for date of 06/14/19. I appealed the hospitalization for the treatment of glaucoma. Dr. Parver filled out the questionnaire stating that the blood work and the hospitalization was strictly for the glaucoma. Your company only paid for the blood work. I am appealing this appeal cause clearly it says on the questionnaire stating that both the blood work and hospitalization was for the glaucoma. I left a message for Laura who took care of this appeal. I want someone else to look at this appeal because clearly she cannot read the questionnaire correctly.
Insurer: Embrace
By: Carol