Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Glad i have the coverage but wish it covered more
Prompt response. Would like clearer description of why something is covered or not.
Insurer: Trupanion
By: Mel
No surprises
Prior to Embrace I was with a different pet insurance company. I'm a good reader, but it seems not good enough. Virtually every claim was paid at a rate lower than I understood it would be based on what I read in the policy. I'd call, they'd explain, I'd say "that's what that means?...you're kidding?" No, they weren't. So I must have called into the Embrace Customer Service at least a half dozen times asking questions before switching companies. Well, now I am in the middle of a medical problem with my sweet labradoodle Faith - and Embrace is paying exactly as I read in my policy. Thank God.
Insurer: Embrace
By: Trudi
Quick and Easy
Starting with Figo’s Customer service. There was never a wait or hold period when I called. My dog needed ACL surgery, I was calling a few times a week with questions and concerns. Each representative was respectful, knowledgeable, and truly concerned about the well being of my dog. The woman on the other end of the phone remembered me and we would be able to continue our conversation from the previous day. Filing a claim was just as painless. I filed a few claims and requested a pre approval for the surgery. My vet was quick to send records to keep Figo up to date. I was receiving claim responses within 3-5 business days, and reimbursement checks within the next 3-5 days. Th explanation of benefits were clear and easy to read. Services were itemized and explained clearly. I talk to so many people who do not have pet insurance. After needing pet insurance and having a positive and successfully experience- I would recommend it to anyone.
Insurer: Figo
By: Jackie
We are happy we have Nationwide!
We are so glad we decided to insure Annie with Nationwide. It has been such a help so many times when we have faced serious health issues with her! It has enabled us to get the help she needed and give us more time with her!!
Insurer: Nationwide
By: Pam
I am very satisfied.
Very pleased wit the service.
Insurer: Nationwide
By: Dennis
Easy
The ease of doing everything in the phone app was very convenient. We had a different insurance provider for our last dog and I can already tell that the service and timeliness with pets best will be a nice improvement.
Insurer: Pets Best
By: Nick
Always there for us
Pet's Best is always there for Gizmo as he suffers from back/neck injury, frequent urinary tract infections and eye ulcers which are all very serious. He needs continuous medical care and I never hesitate to get him the veterinary care he needs. Thank you Pet's Best for always being there!!!
Insurer: Pets Best
By: Connie
Great company!
Trump anion is the best! I recommend them to everyone. Claims are handled quickly and fairly all the time.
Insurer: Trupanion
By: Ryan
Super easy, quick and very communicative
Super easy, quick and very communicative.
Insurer: Trupanion Canada
By: Claire