Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Very Pleased
The process is fast and easy. I have never been asked to clarify or explain anything. And the claim is paid expediently. I am very pleased with Trupanion and I recommend them all the time
Insurer: Trupanion
By: Deborah
Very Prompt even when I found a check from 2018 that never was cashed!
Very Prompt even when I found a check from 2018 that never was cashed! I wish MY insurance was as good. O'Mara
Insurer: Trupanion
By: Lesa
Lightning Fast Claim Resolution.
I am very happy with the speed of the claim being completed. Start to finish in about 3 days. Thank you so much !
Insurer: Trupanion
By: Adrienne
Great Customer Service
My claims are always handled in a timely manner and Trupanion is easy to file a claim with.
Insurer: Trupanion
By: Janet
Customer Service Extraordinaire
Trupanion immediately acknowledged the filing, and set expectations which were that we would hear within 2448 hours. After that, they followed through and delivered a determination as promised.
Insurer: Trupanion
By: Barbara
Torn ACL no problem I was covered
Trupanion is amazing. I would never own another pet without them. They quickly reviewed my claim and deposited the amount covered directly into my checking account. This took away the stress so I could focus on my dog and his recovery.
Insurer: Trupanion
By: Leslie
Dog is alive today because of Trupanion!
I am amazed by Trupanion. They have paid every bill without question. In the couple years my dog has been very sick, with many expensive bills, they continue to pay and there has not been a single time when I was unhappy or surprised by the reimbursement.
Insurer: Trupanion
By: Josh
A fan!
I am a fan of Trupanion! At present I am awaiting a decision on a claim, however, I know it will be fair.
Insurer: Trupanion
By: Fern
Best Pet Insurance
Fast, efficient and deliver what they say they will
Insurer: Trupanion Canada
By: Trena
Reliable
Every time I put claim in for Shilo you respond quite quickly with a break down
Insurer: Trupanion Canada
By: Dan