Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy claims once original paperwork is through
They do a great job once original vet records are done. That process was a bit taxing. Since then, though, everything has been great.
Insurer: Nationwide
By: Kristie
Worth paying the insurance!
Recently our 9 1/2 year old Labradoodle/Goldendoodle (Mac) had a medical emergency. He was literally fine one moment and the next he couldn't raise his head and could barely walk. We were concerned that he had had a stroke. We immediately took him to our vet and they ran numerous tests with nothing coming up negative. However, during the three hours we were there, Mac didn't move. They sent us home and recommended that if he didn't improve we should take him to an animal hospital in our area. We did that and after running an ultrasound on him found that he had a cyst on his spleen which has burst and he was bleeding internally. They further stated that if he didn't have surgery that evening he would probably not make it through the next day. We were shocked as Mac has always been a pretty healthy boy and this occurrence came out of the blue. With that discussion came all the questions of resuscitate/not resuscitate, costs, etc. Needless to say we were in shock. The one comfort we had was that we knew that we had Healthy Paws Pet Insurance to at least help with the cost of surgery. I have to honestly say that we had thought about cancelling it over the years as costs went up but we ultimately kept it because is was "insurance" in case Mac got really sick. While we are still in the followup stages with what happened with Mac, the surgery was successful and we are very grateful to the doctors and the surgical facility who ministered to him and also to Healthy Paws Pet Insurance. They handled all the claims quickly and easily and paid on the plan we had without a problem! I can't imagine having not being able to provide the necessary surgery for Mac to survive. My husband and I strongly recommend Healthy Paws Pet Insurance. Your pet will thank you!
Insurer: Healthy Paws
By: Diane
Nationwide is on your side
You are all terrific you make it easy to make a claim and when you do pay out the claim it is fast and painless I love you guys 💕
Insurer: Nationwide
By: Rose
???
Oliver is doing much better - thank you for your concern!
Insurer: Nationwide
By: Yehuda
Premiums too high, fee schedule hurts when you have an older dog.
Customer service is good. Claims can be slow. Statements are understandable but disappointing as fee schedule has resulted in enormous out of pocket costs for me after reimbursement.
Insurer: Nationwide
By: Ross
Best decision I have made in years.
I have been extremely happy with the Pet Insurance I have purchased from you. The ease of everything from the claims process to receiving the reimbursement is the best I have ever had when any type of insurance. Since having this insurance I always recommend to my family and friends that it is something they should look into and that they will not regret it.
Insurer: Nationwide
By: Linda
Wonderful service provided!
I am more than pleased with the services provided by Nationwide.
Insurer: Nationwide
By: Kelly
An absolutely amazing company!
Can't say enough good about Trupanion. They have always been there when I needed and with such ease. I am so pleased I enrolled when my pup's were babies :)
Insurer: Trupanion
By: Robin
Great service and knowledgeable
Very easy to submit claims using the app. Golf’s were very friendly and knowledgeable went contacting them
Insurer: Nationwide
By: Ed
Great
Keep up the good work and Riley is doing fine
Insurer: Nationwide
By: Brenda