Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Responsive, compassionate, and always prompt in settling claims
We are very pleased with the prompt settlement of claims and high level of customer service provided by this company. We have relied on their support in providing medical support for our two dogs over the last 7 years. Highly recommend this company!
Insurer: Trupanion
By: Grace
10 in rating is too low for you guys... you deserve a million!!!
I was afraid that my claims didn't go trough.. I just bought the insurance one month before happens everything with my poor Hugo. something treatable got so complicated... everyone of my claims where answered ! Thank you so much!!!
Insurer: Nationwide
By: Neisih
Awesome!!! Best pet insurance available!!
Both of our Bernese Mt Dogs are covered by this insurance. It has been fantastic coverage. We will always carry insurance on our pets thru Nationwide. Great coverage and ease of filing a claim are the best in the industry! Keep up the great customer service!! Thanks
Insurer: Nationwide
By: Veda
Healthy Paws saved my cat's life
A long overdue review for Healthy Paws and their excellent service. My young cat had a medical emergency and I was able to go straight to the ER without a worry. I signed off on his life saving procedures knowing he would be covered by Healthy Paws. The claims process is straightforward and efficient. Customer service is kind, responsive and helpful. Wonderful company!
Insurer: Healthy Paws
By: Amber
Really didn’t come through when we needed them
We have a Major medical plan for our pup and really had no issues with it until we actually really needed it. We were extremely disappointed with the coverage for her rattlesnake bite. It’s hard to believe that that’s the amount allotted for something that critical. When I called and talked to a rep. about it, I had to point out the amount allotted for anti venom and had I not done that, we wouldn't have even gotten that money back. It made feel frustrated and left me feeling extremely unsure that our claim was even processed correctly.
Insurer: Nationwide
By: Ingrid
Nationwide IS on my side!
I’ve had pet insurance since 2013. Truthfully, and much to my regret, I rarely utilized the insurance...HUGE MISTAKE! My pet required surgery for a torn acl & meniscus. Needless to say that procedure was costly. However thanks to my pet insurance all I had to pay was the deductible. The premiums are reasonable & manageable. The customer service care is outstanding. No lack of communication...I love that. I’ve been telling all my pet owner friends about Nationwide Pet Insurance. I also put a policy on my other pet. No clue why I hadn’t done that before. Anyway, my experience with Nationwide and filing claims has been pretty darn good! I look forward to a long relationship with the company. None of my dogs will ever go w/o this pet insurance again. Coupled with Major Medical Plus the Wellness Rider is awesome. Thanks Nationwide for really being on my side.
Insurer: Nationwide
By: Alesia
Great help when needed
Excellent service
Insurer: Nationwide
By: Martha
Very Pleased
The process is fast and easy. I have never been asked to clarify or explain anything. And the claim is paid expediently. I am very pleased with Trupanion and I recommend them all the time
Insurer: Trupanion
By: Deborah