Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Getting pet insurance for my older dog has been a literal life-saver
My elderly dog has been experiencing some significant health issues. I would not have been able to get him the best treatment possible without Nationwide. My pup means the world to me and it means the world to know that Nationwide has my back with his medical coverage.
Insurer: Nationwide
By: Casey
Very fair dealings
I get reimbursed for everything that is covered under the policy once I have met my deductible with no argument. Processing times could be faster, but that is my biggest complaint.
Insurer: Nationwide
By: Casey
Very pleased
I am very pleased with the ASPCA pet insurance I have for both of my dogs. I had issues before when the plans were based on reasonable and customary rates which created far too low of reimbursements, but the the insurer listened to their customers and all plans are now based on the billed amount, making it much clearer for you to know what to expect when you seek treatment from a vet. Claims are handled quickly and easily. Customer service is top notch. I recommend them to all my pet owning friends!
Insurer: ASPCA
By: Clay
no issues, good servive, prompt reimbersment
no issues, good servive, prompt reimbersment
Insurer: Nationwide
By: william
Easy to submit claims, pays quickly
I love our pet insurance coverage with Nationwide. The process for submitting claims is very easy and the reimbursements are paid extremely quickly! They communicate clearly all the way through the process and have been great to work with. I would definitely recommend Nationwide to any pet owners.
Insurer: Nationwide
By: Sheri
horrible customer service, and online account terminated immediately upon death
i had multiple claims with HP over the past 3 years. Some small ones were processed within their 10 days claim. others took 2-3 weeks. Emails were not responded to 50% of the time. Phone call holds were over 30 minutes almost every time i called. My dog passed recently, and i had a number of final claims. They TERMINATED my online account immediately upon his death so now i can no longer access the account and check my claims submissions and payments. i think there is one large invice that has not been paid. I have sent 3 emails with no response. I called and was told this is their protocol and essentially too bad for me. I requested a supervisor over a week ago but none has been in touch. I am preparing a formal complaint to the Insurance Board. Stay away from this company!
Insurer: Healthy Paws
By: val
Jasper (my cat) is 100% better - thank you!
It was so easy to file a claim and I was very impressed on how quickly they are processed. Jasper and I thank you for all of your support.
Insurer: Nationwide
By: John
My first and only Pet Insurance
I get healthy paws for all my 5 cats with Healthy Paws. It is easy to insure, easy to claim, quick to reimburse, and best customer services. It is a relief that I do not need to worry about how I will pay for the medical charges incurred by my cats. I recommend Healthy Paws to anyone who inquired me about pet insurance, and advice anyone I met at the vet whey they speak about how they should select what to treats due to costs.
Insurer: Healthy Paws
By: Candy
Wonderful service for my fur baby!
I really appreciate how convenient is it to turn in my vet bills and also appreciate the quick response I get that they were received. Awesome service!!
Insurer: Nationwide
By: Tanya
Quick, easy, and kind assistance
We have an 11 month old puppy who has had some medical issues (allergic reaction, ear infections, food allergy) and Hartville has been wonderful. Submitting claims couldn't be any easier, they've called to check in on our puppies health, and payouts happen quickly. Thank you!
Insurer: Hartville
By: rebecca