Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent, caring company
You cannot ask for more caring people at Healthy Paws. They take time to follow up on your pet’s health and then their claims process is simple and very quick. This is how it should be.
Insurer: Healthy Paws
By: Stephen
Wonderful
Im very happy with Nationwide. Thanks so much for checking on Willow.
Insurer: Nationwide
By: Debbie
Great Relief
Very happy with the coverage, customer service. The website is very user friendly and the payments are very quick. I would send have recommended Nationwide to my friends for their pet insurance.
Insurer: Nationwide
By: Deborah
Best customer service experience i have had in a very long time
I submitted a sizable claim but there were issues with the invoice being unreadable, agent Christy Mueller reached out and went above and beyond to settle the claim. She repeatedly tried to work with the vets office to no avail but continued to keep an open line of communication with me providing me real time updates. I was able to get legible copies of the invoices to Christy and she expedited resolving the claim. She was extremely helpful and a joy to work with, i hope all Nationwide Pet Insurance employees are half as helpful as she which would still be excellent. Bravo and thank you Christy
Insurer: Nationwide
By: Scott
Outstanding service
Working with Nationwide was very easy, allowing me to focus on what was most important, my sick puppy. Submitting my claim was straightforward and Nationwide provided reimbursement exactly as expected. Nationwide was recommended by my veterinarian for excellent customer service and I’m am very happy with my choice to purchase insurance through Nationwide.
Insurer: Nationwide
By: Maggie
Nationwide pet insurance is the smartest thing I’ve ever done.
I cannot recommend this pet insurance enough. Their customer service is great and they’ve covered every claim with no question all the while having me paid back in no more than a week. I have an older dog, who I’d do anything for no matter what, but it is so nice to have the peace of mind that he’s covered financially. I suggest anyone with a pet acquire this insurance. It’s the best Decision I’ve ever made.
Insurer: Nationwide
By: Amber
Just a little snag this time (see below). But you handled it well.
Just one little snag. The staff at my vet's office sent the request in to you the day after the treatment (which they had done with all treatments related to her indulent ulcer), and apparently it had never arrived. When I finally realized that I hadn't heard from you, I called. You requested that I call our vet and have the info, and bill, faxed to you again. They did. The check arrived within a few weeks. P.V.
Insurer: Nationwide
By: Patty
Peace of Mind and Ease of Use
I've told everyone I know that pet insurance is a must - and ASPCA Pet Insurance has been a great provider. I've never had to make hard choices regarding my animals' care, because I know their medical expenses—for tests, medications, and procedures—are covered. Usually they only need preventive care (checkups, etc.) but the couple of times they've needed more, whether for an accidental injury or illness, I've had the peace of mind of knowing I don't have to worry about vet costs. I recently used the 24-hour vet line during a late-night emergency and that was incredibly helpful too. Claims are easily filed online and paid out promptly, so all in all I've had a great experience!
Insurer: ASPCA
By: Lydia
I love Embrace
My 7 year old boxer, Boomer had TPLO surgery. It’s been a very stressful time but Embrace has made the insurance claim quick, easy, and simple. They are a great company and I highly recommend them! Thank you, Embrace!
Insurer: Embrace
By: Wallis
So thankful for the ease and understanding.
I really am appreciative of the coverage and service that is provided by Nationwide!!
Insurer: Nationwide
By: Scott