Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best and easiest insurance company to work with.
I have two dogs covered through Nationwide pet insurance. Their service is great. The claim process is very simple and they provide multiple ways to submit. Claims are also resolved in a timely manner. Very easy to do business with them.
Insurer: Nationwide
By: Laura
Wish they had less exclusions but appreciate the prompt claim payments.
Great customer service. Quick claim payments. Wish they had less exclusions but I think thats about the same no matter which pet insurance company you use.
Insurer: Nationwide
By: Sondra
Love nationwide pet insurance company. Peace of mind when your pet is sick
Jake is feeling a lot better. Thanks for check8 g in on him nationwide pet insurance. Your the best. Made our day Donna
Insurer: Nationwide
By: Donna
Glad I got dog insurance!
This is my 4th dog, and after going through Cana er treatment with my last dog, I decided I was going to get dog insurance for my new pet! I’m so glad I did - as all puppy’s do, he got into some things he shouldn’t have and has been having some intestinal problems - a lot of trips to the vet, and emergency vet. Nationwide has been very good about paying my claims, and it is so easy to fill out the form and submit it - best thing I ever did - I highly recommend this company for dog insurance!
Insurer: Nationwide
By: Karen
I would highly recommend Nationwide to all
Again your service is outstanding and would recommend your company to anyone
Insurer: Nationwide
By: Dora
Best pet insurance around!! Wouldn’t switch for anything!
I have had Nationwide (formally VPI) for 13.9 yrs. They have always come through for me for both of my fur babies. It’s such a weight lifted off my shoulders when I have to bring them in for anything because I know that Nationwide has my back (financially). They are caring and fast with the turn around time for claims. Thank you Nationwide for “being by my side”!
Insurer: Nationwide
By: Angela
Excellent insurance for our dog
Very good customer service, helpful & caring people. I am truly sorry that I had to cancel my insurance for Harley, but I am no longer, at this time, able to afford to pay for it. I am hopeful, that in the not to distant future, I will be able to start up with it again. Sincerely yours, Sally Olson
Insurer: ASPCA
By: Sally
Excellent claim service!
Thank you for checking up on Tucker. He is back to his normal playful self with a six inch surgical scar on his belly! Your help with the cost of his medical care was appreciated. The ease of making our claim and the swift response we received with payment was exceptional service. We are very pleased that we chose to insure our dogs with Nationwide and recommend your coverage to all of our friends with dogs. Thank you so much for the excellent service we received with our recent claim! Best regards, Sandra Howle (And, of course, Tucker!)
Insurer: Nationwide
By: Sandra
Peace of mind!!
Having this insurance gives me peace of mind knowing that I will be able to afford unexpected illnesses. The service is phenomenal they are always so courteous and helpful if you need assistance. Highly recommend this insurance company for your pets!
Insurer: Nationwide
By: Maria
Helpful staff, but a long wait time for first claim
Mattie's initial claims included a surgery. We did not find out if that claim was accepted for two months and that was a bit stressful. Other than the wait time, the service has been wonderful. I also used the vet helpline and that staff-member was wonderful. Mattie is getting better every day more and more.
Insurer: Nationwide
By: Sarah