Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Brenda
Hi! I recently had to take my dog in for an emergency procedure, and the follow up with Nationwide was heart felt and much appreciated! Great service and you don’t feel like your just a “number.” Thank you
Insurer: Nationwide
By: Hu
Nationwide always meets my expectations in a courteous, efficient manner.
Nationwide is always supportive with my claims and fully understands my pet's many clinical sensitivities. i appreciate their patience.
Insurer: Nationwide
By: Jeanne
THANK YOU!
Thank you for helping with my baby girl. This was the best experience with insurance. Easy claim review after I went on the website. The app would not let me load an image. My claim was processed quickly and had a check in the mail within weeks.
Insurer: Nationwide
By: Samantha
i HIGHLY recommend Healthy Paws, without them I wouldn't of been able to get my dog the surgery he needed
My dog had eaten a stuffed pumpkin toy and needed surgery to remove it. Luckily I had decided to get pet insurance thru Healthy Paws a few months earlier after someone had suggested it. The surgery was $5000 total and Healthy Paws was even able to do a direct pay of their portion straight to the vet so I didn't have to come up the full amount all at once and then wait to get reimbursed. The whole process went so smooth, all I did was email the estimated bill to Healthy Paws and then they dealt with the hospital directly and everything was paid for by the time my dog was discharged. I HIGHLY recommend Healthy Paws!!
Insurer: Healthy Paws
By: Sara
I recommend Healthy Paws
Not going to lie, at first I thought Healthy Paws would not pull through for me. But when my pet-child recently had a MCT removed, my nerves and emotions were high from long hours at work to worrying about the unknowns with my Tofu. Tofu is my first dog. I’ve never wanted to experience a cancer scare this soon, or anytime. With my fuse short and my trust low, Healthy Paws truly pulled through in pushing my pre-claim approval through fast so I didn’t have the immediate financial burden to worry about with surgery. They checked in on Tofu post-surgery and that was unexpected and much appreciated. Thank you, Healthy Paws.
Insurer: Healthy Paws
By: Nikki
Smooth and worry-free!
The entire process has been very smooth so far. Having this insurance for my cats gives a great comfort and relief. The claim process can’t be smoother. I love using the app to submit the claim. I have been recommending to my friends and colleagues who have pets.
Insurer: Nationwide
By: Jee
I know that when I take my dog to the vet, I feel secure since I have Nationwide Pet Insurance.
Nationwide handled my pet insurance claim quite kly and efficiently. I used the 24 hour Vetline, which is free with my policy. I feel comfortable being able to take my dog to the vet and emergency clinic of my choice. I already had eight years experience with Nationwide for another pet. So I was confident in signing up our second dog earlier this year. Thanks so much!
Insurer: Nationwide
By: Barbara
Wonderful customer service, prompt review of claims, available 24/7.
This if first year to participate with this insurance program and so far great company to work with. Their customer service is awesome (available 24/7) very good at explaining policies, coverage, claims, processes. With pet care expenses I found this to be very helpful to ensure my pets are healthy and the cost is managed.
Insurer: Nationwide
By: Lisa