Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Customer service was awesome! Helped explain some confusion with how to file the claim.
There is one area when filing a claim that is confusing. It asks for "Vet diagnosis" - when really it is simply an area to write the nature of the visit - why the pet needed treatment. I wrote the exact terms from the Vet invoice and my claim was initially sent back - "needing a diagnosis". The customer service rep was so helpful - I simply had to write what was going on - my claim was then instantly accepted! YAY!
Insurer: Nationwide
By: Rose
Honestly, your response time and customer service for my pet insurance is way better than my own health insurance as a human!
Love your insurance and your response times. I would recommend Nationwide to all of my friends considering getting a canine companion!
Insurer: Nationwide
By: Sybil
Having a rescue was a challenge, but nationwide did pay some claims
Ellie is doing better. But it was difficult her being a rescue had no medical records. Alot of going back and forth but nationwide did pay some claims.
Insurer: Nationwide
By: Marshs
Once you get through the medical review process...(if requested), .the claims service is outstanding.
If your pet is older, Nationwide may request medial records prior to paying the first claim(s) submitted. In our case, it took 45 days (they notify you it can take up to 60 days) after submitting our records. Initially,we were unhappy with the length of time it took for the medical review. However, they were always very friendly and helpful when I called to check on the progress. After this process was completed, we now receive payment on our claims within 3 business days (if you sign up for electronic claims payment). We are now extremely happy and would recommend this insurance to everyone, especially if you have an older pet that requires more medical attention.
Insurer: Nationwide
By: David
thank you.
Murphy is doing great. Your customer service is wonderful. Love the news letters. Thank you.
Insurer: Nationwide
By: Evamarie
Easier than expected
Very happy with your service.
Insurer: Nationwide
By: Keri
So happy I signed up for Nationwide pet insurance!
Nationwide was recommended to me by my sister. It has been wonderful. They are very quick to respond and the claims process is quite simple.
Insurer: Nationwide
By: Karen
This is the best pet insurance I have ever had!
Everything is so easy and great with Nationwide. Sending in claims via email and receiving direct deposit payments are fantastic. I have had zero trouble with the insurance, although I do wish we didn't have to use it with our dog. He has been very challenging, but well taken care of. Thank you Nationwide!
Insurer: Nationwide
By: Rhodora
Bubba excessive drinking check
Very easy process!
Insurer: Nationwide
By: Jennifer
Grateful to have Nationwide. Particularly the phone support prior to Charlie's surgery. Great help.
Great service. Grateful for the phone support when difficult decisions need to be made.
Insurer: Nationwide
By: Steve