Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Simple easy process to claim
The claim process is very easy. I like the easy fax over method. Response time is good and we are very pleased.
Insurer: Nationwide
By: Mike
My joy with nationwide
I have had nothing but wonderful experiences with Nationwide. I would recommend them in a heartbeat.
Insurer: Nationwide
By: Laurie
We are so glad we got ASPCA pet insurance!
Not long after adopting our mostly toy poodle from a rescue shelter, we learned from our veterinarian that he needed surgery on both knees. We went to the recommended surgeon who confirmed it - luxating patellas on both knees. We are so grateful that ASPCA paid for all the tests, surgery and prescriptions. Without this insurance coverage we would have had to use credit or take out a loan. During the claim process, the customer service representatives I spoke with were courteous, professional and helpful. It was a pleasure dealing with ASPCA.
Insurer: ASPCA
By: Carol
Great insurance, recommended you to my friend Angelica Lima.
Like I said above. Great Insurance. Easy to deal with.
Insurer: Nationwide
By: Judy
My Bill was over 10,000 dollars I submitted the bill was approved in 6 days and I got he check within 10 days of him coming home
They were the best I am so glad my co-worker told me about Healthy Paws. My cat was hit by a car his bills were over 10,000 dollars. When he came home I submitted the bills they reviewed and approved within 6 days WOW!!!!!! I received the check within 4 days after it was approved. I recommend healthy paws for a pet parent. Claims were easy to submit and allowed me time to focus on helping my cat on his journey to recovery. The rates are reasonable and in 1 accident towered what I paid in and they covered 80% of his bills, I was amazed and thankful for Healthy Paws. They even followed up asking how he was feeling!!!!!! I love them!!!!
Insurer: Healthy Paws
By: Carol
Claims for Pixie Dust
Trupanion has never failed me. Whenever I submit a claim I receive a confirmation they have it and are working on it. Normally within 24 days I receive the results and a day or so later I receive a deposit in my bank account. Fantastic customer service!
Insurer: Trupanion
By: Ruth
Lily's claim review
Great response in handling this claim
Insurer: Trupanion
By: Peggy
Consistently responsive!
You folks are so incredibly responsive to any insurance claim I submit.. or when my Vet submits in our behalf!
Insurer: Trupanion
By: Jane
So easy and fast!
So easy and fast! Best company to work with ever!!
Insurer: Trupanion
By: Kelly
Pet Mother to our sweet Shiba Inu Takara
Trupanion has always been exceptional! Very reliable and incredibly efficient at processing my pets claims. I always recommend Trupanion to all of my friends and clients!!Thank you for taking such good care of our pets!!
Insurer: Trupanion
By: Phyllis