Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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It puts us at ease knowing we have Nationwide pet insurance
Being first time dog owners has been challenging and at the same time the best 4 years of our lives. Nationwide has been the only pet insurance for our dog. Whenever we need advice, coverage & getting reimbursement, everything runs pretty smooth. It puts us at ease knowing we have a great insurance for our pet. I want to say Thanks to everyone that has helped us at Nationwide.
Insurer: Nationwide
By: Nancy
very happy my wife and I took out this insurance.
good customer service the wellness portion is well worth the money. pleased with nationwide costs and service.
Insurer: Nationwide
By: Thomas
Nationwide is simply the best.
Nationwide makes claims easy and turnaround for pay out is quick! My dog has had lots of issues and I’m always nervous about the costs but thankful to have such great coverage.
Insurer: Nationwide
By: Denise
Service is beyond excellent.
The best advice my friend gave me was to purchase your insurance. You process your claims on a timely basis and always let me know when you have received my claims.
Insurer: Nationwide
By: Theresa
We were so happy with the level of service Jupiter recieved
We were so happy with the level of service Jupiter recieved
Insurer: Nationwide
By: Justi
Nationwide is the Best For My Fur Babies
I love Nationwide! The Customer Service is the Best! The policy is great for Health and Wellness as well as Major Medical. I highly recommend this plan to other pet parents. You'll be glad you got Nationwide, they are definitely on your side!
Insurer: Nationwide
By: Meredythe
So thankful for Nationwide insurance for making the care for our very sick dog less stressful!
Our dog, Daisy has been very sick this year! I can not imagine how much more stress would be added if we didn't have insurance coverage. It has lifted a heavy burden from our shoulders. We have had nothing but good luck and fast reimbursement. Thank you nationwide for being at our sides!
Insurer: Nationwide
By: Kelly
The third time I have to resend claims vis email! Not good !
Been a customer for over five years. Claims always went easy. Recently this past 6 months had to make two follow up calls to have claims completed. Not happy...…
Insurer: Nationwide
By: Sean
Sadly Trupanion has gone down hill
We have had Trupanion for three and a half years. In the beginning the coverage and service was top notch, but over the last year Trupanion’s rates have sky rocketed with their customer service tanking. Quite frankly for the amount of money we have paid per month we could have just opened a savings account and put the money there, and that would have covered all of our little French bulldogs nares/pallet surgery. Our three year old Frenchie has the same procedure two years ago and Trupanion covered all but the & $200 deductible. This time around they paid less than half and the claim process took forever. The customer service agents repeatedly told me they were short staffed for the amount of clients they have added. As a customer I don’t want to hear excuses. We are changing coverage to Nation Wide they have had excellent ratings and the same coverage will cost half of what Trupanion has increased our rates to. Originally we paid $161 for both French bulldogs, and with the rate increase our new monthly bill is $300.
Insurer: Trupanion
By: Michelle
Great comfort
Insurance is the best once ure able to prove all the info they need for your first claim
Insurer: Nationwide
By: Jesus