Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent Claim Processing Time
The claim process was the best service. Turnaround time to process was great.
Insurer: Nationwide
By: Esperonzzia
Don't own a pet without Nationwide
Nationwide has been such a blessing. Our American Mastiff, Olive, was diagnosed with ITP in July. She was hospitalized for two days and will be on medication for the unforeseen future. Nationwide has not skipped a beat. Thank you for the peace of mind knowing that we don't have to hesitate to give her the best care.
Insurer: Nationwide
By: Danya
Fantastic
Fast turn over when reviewing claims, easy claim payments/reimbursements made to customer via chase bank, and friendly customer service
Insurer: Nationwide
By: Felicia
Nationwide gives you peace of mind regarding vet bills!
I have always found Nationwide to be an excellent company for pet insurance. They process claims quickly, accurately, and fairly. Just used their VetHelpLine for the first time and found that a very useful free service.
Insurer: Nationwide
By: Virginia
Trupanion is there for Savanna
Savanna has many allergies and other things going on in her life, seems like we’re bringing her to the Vet almost every week, test for yeast infections, and other things, Trupanion has been there every time we submit an invoice, they are the best,,,,,we have recommended them to our friends and family
Insurer: Trupanion
By: Jim
Extremely Responsive
The service I received was unbelievably good. I submitted a claim last night at 7pm and it was processed and approved by 11am this morning. The app is extremely easy to use. So glad I have them for my pet insurance.
Insurer: Healthy Paws
By: Mark
We are very pleased with Trupanion and their claim process.
When we first signed up with Trupanion we were a little skeptical about pet insurance. But after having it for a few months and going through the claim process, we are very pleased and glad we went with Trupanion. We would highly recommend purchasing pet insurance for those that love their pets.
Insurer: Trupanion
By: Gary
You All Rock!
All staff I talked to very knowledgeable & helpful & professional! Thnx!
Insurer: Nationwide
By: Mark
I'm so glad I signed up my 2 dogs for insurance
So glad I signed up both dogs for ins. Yes I pay every month a, but when Max gets injured and needs a vet asap I don't worry if I can pay that emergency vet bill because I know Nationwide has me covered.. I could save the monthly premium and put it away for vet bills when needed but we all know that I won't do that. Customer service people are so nice and helpful and you can hear it in their voice that they are smiling. Keep up the great service.
Insurer: Nationwide
By: Robin
THANK YOU FOR MAKING THE WHOLE PROCESS PAIN FREE
Very easy to deal with
Insurer: Nationwide
By: Robert