Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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I wouldn’t go anywhere else
I love the customer service at nation wide
Insurer: Nationwide
By: Antonietta
Lack of care
I have had nothing but difficulty getting Ookii's claim paid for his August visit. My vet had has done everything they can and submitted requested information as well as myself and when we are told everything needed has been received, another reason pops up why they can't pay the claim.
Insurer: Nationwide
By: Tracie
Easy to deal with.
Nationwide is easy to work with and settles all claims quickly.
Insurer: Nationwide
By: Lucy
You guys are the easiest company to work with.
I have never worked with a company that is so easy to work with. Everything goes seamless.
Insurer: Nationwide
By: Scott
Always have confidence in Nationwide, everyone is the Best.
Love Nationwide, always feel confident with them.
Insurer: Nationwide
By: Karen
Always fantastic service!
Always quick response to our claims!
Insurer: Nationwide
By: Andi
I am so happy to have Nationwide to help us through difficult procedures
When your pet is sick it is very hard to remain calm but having Nationwide to help you through it makes the process a lot easier.
Insurer: Nationwide
By: Ann
Breathe easy because ASPCA Pet Health Insurance does help.
Our big puppy, 3 yr old 110 pound Akita, loves playing with his sister. In one of their play sessions he ruptured his cruciate ligament. When your pet is your child and part of the family you do what you can to save their life. The surgery was around $6000, but the health insurance did exactly what they said. $250 deductible and covered 90%. We were nervous because it was the first time we submitted a claim, but they reimbursed us within 2 weeks so we were able to pay the credit card bill quickly. I recommend them for everyone. It is piece of mind.
Insurer: ASPCA
By: Amanda
Quick and easy claims process -- excellent customer service!
If my dog needs a procedure, I don't hesitate because of cost because I know I will get a lot of money back through Healthy Paws. It's really great peace of mind! Submitting a claim is incredibly easy and I get my money back through direct deposit. The team has even followed up after a surgery claim to see how my dog was recovering.
Insurer: Healthy Paws
By: Megan
Would'nt change inshurance companies for nothing. You guys are the best.
Thank you for always checking in on Doobie. He is doing real good despite his cancer which is thank god not growing. he is playfull and acting like a typical dog he is very happy and active for a 14 year old. i will still have him scanned with the ultra sound and xrays to see whats happening but for now hes good. Thank you again for your prompt claim responses. Laurie Howbert
Insurer: Nationwide
By: Laurie