Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service and fast!!
Submitted claim and got paid the next day. Great service!
Insurer: Figo
By: Emily
This Insurance is Amazing!
I could not be happier with the coverage and service we receive with this insurance policy for our cat. The process for submitting claims and reimbursement is easy, streamlined, and seamless. The customer service is excellent, and I would recommend this insurance to any pet owner.
Insurer: ASPCA
By: Stephanie
BEST insurance you can ask for
I've never imagined pet insurance could be this fantastic - but it is with FIGO! We have had ZERO hassles with this insurance, and they are quick to process claims and send a check - usually within a week. Their customer service has been super friendly and personable. They have covered all of our pup's needs from surgery, meds, xrays, to vet visits - we couldn't be more relieved to have the assurance we are covered no matter what happens! THANK YOU to FIGO - we recommend you to everyone we know with a pet!
Insurer: Figo
By: Rebecca
Couldn't ask for more
I have had Healthy Paws for just over five years and not a day goes by that I'm not grateful that I found them and that they're as great as they are. My dog has had the misfortune to have been diagnosed with two major medical problems: Inflammatory Bowel Disease with Lymphangiectasia and just a couple months ago with Transitional Cell Carcinoma. I've been able to proceed with treatments I'm not sure I'd be able to afford without insurance and focus on doing all we can to give my girl the best quality of life for as long as possible. Any time I've had to call customer service, the representatives have been super friendly and well informed. Over time there have also been additional little gestures like getting emails asking how my dog is doing and wishing her well just. That just makes the relationship feel more than transactional, which is nice.
Insurer: Healthy Paws
By: NZ
Thank you so much Trupanion!
I so appreciate the prompt payment, what a difference it is to know that you are there! And your closing line, " Give Leith a little extra love from us", was such a kind thing to add! Will recommend you again and again and again!
Insurer: Trupanion Canada
By: Lin
Healthy paws is great and so glad we had it when our young dog Zoey got sick and had to be hospitalized for two nights ..
Love healthy paws and very grateful we had it when our young dog Zoey took sick and had to be hospitalized .. the claim processing was fairly quickly and reimubursement also into my bank account .. customer service very helpful to answering all my questions
Insurer: Healthy Paws
By: Kimberly
Dependable friendly help when you need it most
Finn is a basically a healthy dog who went through a bad time. The comfort of having Nationwide being there to help us through this time let me know I could provide the care we needed to get him back on his paws again.
Insurer: Nationwide
By: Deborah
Best coverage
Best coverage, had different company for previous furry baby, they were horrible. Nationwide has been a pleasure fast processing of Bernies claims! Thank you!
Insurer: Nationwide
By: Susan
Submission and payment of our claim was easy, fast, and I was able to call and quickly get questions answered when needed.
Once again, our VPI Pet Insurance claim was easy and fast to submit and receive. Customer service was great to work with. During what can be a very stressful time, VPI makes it easier to take care of our pets as we need to. Once again, grateful to have VPI.
Insurer: Nationwide
By: Kelly
Best Pet Health Insurance ever!
I am so grateful to have Trupanion. Without it, we wouldn't have been able to treat our Barnaby for his hemangiosarcoma. He's doing pretty well so far. I always suggest to friends and acquaintances that they get pet health insurance and always recommend Trupanion
Insurer: Trupanion
By: Lynette