Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy Process
Excellent service. I purchased the insurance almost 2 years ago and this is first time I have had to file a claim so all vet documents had to be submitted. The process for submitting the claim was very easy and the team kept me updated every step of the way. Very difficult when your pet is suffering as Bella was however, Healthy Paws helped to make the situation much better. Thank you for making this process so simple. Very fortunate I signed up with Healthy Paws!
Insurer: Healthy Paws
By: Stephanie
Seamless!
Could not believe how easy this process was! Submitting the claim took less than a minute, claims were approved quickly, and once I had electronic payments set up I had my reimbursement in the bank in less than 5 days!
Insurer: Nationwide
By: Sharon
So easy! So fast!
I appreciate the fast and easy claim process. I was putting off making the claim because I didn't think I had all the information I'd need. Turns out it was a simple file upload and a few boxes to fill in. The only issue I had was that $17 anti-anxiety medication was not covered post surgery. It's really in your company's best interest to cover it, because if my nervous dog had pulled out her stitches I would have been back at the vet for a second surgery and making another claim and asking for more reimbursement. Fortunately that medication was inexpensive enough for us to easily absorb the cost. Aside from that, everything was awesome!
Insurer: Nationwide
By: Nicole
NATIONWIDE HAS GIVEN US COMFORT IN KNOWING OUR DOGS MEDICAL VISITS ARE BEING PROVIDED FOR
HAVING NATIONWIDE COVERAGE HAS ALLOWED US TO HAVE OUR NEW PUPS AND OUR OLDER DOG SEEN FOR ALL OF THEIR MEDICAL NEEDS. FROM SIMPLE VACCINATIONS, TO NEEDING SURGERY. EVEN ALLERGY TESTING HAS BEEN COVERED. GREAT TO KNOW WE HAVE THE BACKING FROM NATIONWIDE, AND THEY WILL ANSWER OUR QUESTIONS IF WE ARE UNSURE ABOUT COVERAGE
Insurer: Nationwide
By: RICHARD
Easy claim submission, reasonable reimbursement.
My dog, Akira, had to go to the vet for a foreign object in her elbow - we had recently had some work done to our home, and likely some construction debris. The claim was very easy to submit and we received reimbursement pretty quick. Very happy Nationwude helped us with the cost of keeping Akira healthy!
Insurer: Nationwide
By: Tamela
Nationwide is dependable and offers excellent coverage
I have Nationwide for both my cat and dog, and their dependability, excellent customer service, reimbursement, and coverage have surpassed my expectations! I tell everyone about how pleased and thankful I am with my pet insurance. A+ service all around!
Insurer: Nationwide
By: Laura
Great service for pet owners
Have been a member for several years. This is a great service for pet owners in helping with reimbursement of vet bills.
Insurer: Nationwide
By: Barry
Nationwide is the absolute best!!!!
You guys are the absolute best!!! You process the claims within a week!!! Absolutely love it!!!
Insurer: Nationwide
By: patricia
Love Nationwide
I love the ease of submitting my claim as well as the direct deposit to get the money faster. Nationwide has always been there when my Lola had to go to the vet when she wasn't feeling well or even her yearly checkup. If I hadn't had Nationwide these past few months I know I would have been short on money.
Insurer: Nationwide
By: Jayne
Couldn't do it without them!
Very, very happy with our pet insurance (in fact, I just recommended them to my sister who signed up for a policy). I have an older Shih Tzu rescue and we couldn't do it without Nationwide/VPI. And lately, the review process for claims has been even faster! Love it!
Insurer: Nationwide
By: Heather