Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Efficient
Always helpful and quick
Insurer: Nationwide
By: Dorothy
Emergency surgery
My 2 year old Swissy ate a sock and had to have emergency surgery. The first thing on our mind was getting her the help she needed. Needless to say this was an unexpected and expensive accident. I cannot say enough good things about how simple and good an experience I had with Nationwide. From calling customer service who gave me helpful and useful tips. I would highly recommend to any let parent.
Insurer: Nationwide
By: Ann
Very happy with Nationwide Pet Insurance!
We recently adopted 2 lab mix puppies and thought pet insurance would be a good idea. One puppy has needed surgery (in addition to spay). It was nice not to worry about whether or not we could afford it. Claims were easy to submit and were paid quickly. Love that payments are deposited directly into our bank account.
Insurer: Nationwide
By: Debbie
Fast Processing
This company is amazing. Knowledgeable and friendly staff available 24/7. Our claim for our 8 month old, 80 lb wide open Lab was processed in only a few days. We’ve never had pet insurance before, and are grateful to have Trupanion coverage on our big clumsy baby boy!
Insurer: Trupanion
By: Tina
I am very happy with every employee I spoke to, They all are very polite and Helpful.
I find that the staff has been extremely helpful. Everyone that I spoke to when I would Call were very pleasant. I would definitely recommend. Hartville Pet Insurance to everyone that I know. I am very pleased with the Company.
Insurer: Hartville
By: Marie
Easy Peasy
Very easy to submit claims and quick reimbursement.
Insurer: Nationwide
By: Lynne
Couldn't be without Nationwide
We just went thru a tragic situation with our cat, Manny who was diagnosed with inoperable lymphoma. Filing the claims for each visit with our vet and vets in consultation could't have been easier and quickly done. I used the new app VitusVet to enter notes for each visit and file my claims with Nationwide. Love it and plan on using the same app for the rest of our fur family members. I really hope our Vet joins this service soon. Thank you Nationwide for service and support of our family.
Insurer: Nationwide
By: Lynda
Penny hurts, glad I have insurance.
Extremely prompt. What more can I say. Excellent experience. Thank you.
Insurer: Trupanion
By: Marene