Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Called eating cardboard a "pre-existing condition" and did not pay
My dog ate a frozen pizza cardboard, and it got lodged in her small intestine. Took her to ER and was charged a lot of money for all test run, and x-rays. Nationwide didn't pay a penny, said it was a preexisting condition. I called them, wrote them, and after six months of no news and "we'll let you know" and then receiving letters calling it not covered - I was stuck for the entire invoice myself. I was very upset and unhappy with their non-committal attitude, and my dog died a few months later. I know that she needed surgery, it was pay $6000 out of my own pocket or put her down. I can't help but feel Nationwide basically doomed her life. I wouldn't use them for a pet worm.
Insurer: Nationwide
By: Mary
Nationwide is the best to cover your fur baby!
My baby recently got a bacteria virus which cause him to be hospitalized for 2 days and the charges just kept racking up. I called Nationwide to one let them know and how they wanted me to submit. The representative was so nice and kind as I was scared and unsure what the outcome e for my baby was going to be. She assured me not to worry to submit my claims all together as I was paying and they would take it from there. My claims were turned around so quickly without any issues. Anyone who asks me about pet insurance I praise Nationwide!
Insurer: Nationwide
By: Amy
Easy to use
We are new to Nationwide pet insurance, but I have been pleased with service and ease of making claims through the VitusVet app. So far, so good!
Insurer: Nationwide
By: Elisa
Easy to understand and use
We've been very pleased with the coverage and ease of use for the service. The mobile app makes it very easy to submit and check status of claims which are paid promptly and as advertised.
Insurer: Nationwide
By: James
Nationwide pet insurance is a dog's best friend!
We use the VitusVet app to file pet insurance claims with Nationwide, and every time it has been a breeze! The claims process is easy to do, and the turnaround time is fast. We love Nationwide Pet Insurance and recommend it wholeheartedly to all of our family and friends with beloved pets!
Insurer: Nationwide
By: Mika
I'm glad I made this purchase!!!!
After owning several labs in past years, I was determined to never own another without pet insurance. So when we got Sunny that was one of the first things I did. And I am sooo glad I did! He has been treated for allergies, skin conditions and at 6 1/2 yrs old had TPLO surgery. Healthy Paws has been wonderful. Very dependable and the customer service is the best. They even followed up to check on Sunny' s recovery progress. I am at ease knowing when it comes to his health I can provide him with the best care. Thank you Healthy Paws!!!!!
Insurer: Healthy Paws
By: Pamela
Best investment ever for my dog.
So glad we have insurance on our doghter :) Callie. It was great not having to face a $6000.00 vet bill for her surgery on our own. The claim process was easy and payment was prompt. Thanks Nationwide.
Insurer: Nationwide
By: Susan
Best pet insurance
Nationwide pet insurance is amazing. All the employees really care about the customers and pets.
Insurer: Nationwide
By: Justin
Covered 100%
I have had Nationwide pet insurance on my last 3 dogs. 2 of my dogs developed diabetes and the insurance was a great help with their care. They both have passed now but my current dog just used it for an eye injury we are still dealing with. Great help.
Insurer: Nationwide
By: kimberly
Fast, Friendly, and Dependable!
Winston turned 5 this year...and he was diagnosed with Chronic Kidney Failure at age 2. My Nationwide - Pet Insurance has been with us through everything!
Insurer: Nationwide
By: Donna