Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Just get it - it’s worth it
I was really on the fence about pet insurance. I had heard from several people (including a few vets) that it was basically just a rip off, and hardly ever paid off. 2 years ago my dog had a major surgery (before I had pet insurance) and I had to take out a loan to pay it off. Afterward I decided to get insurance for her. I did a lot of research, and settled on ASPCA because they just seemed a little better than the rest. Recently, she had a knee issue. She had a few months of physical therapy but ultimately it was decided she needed surgery. ASPCA actually covered some of her PT! The surgery ended up being just over $2000. I filed the claim online in less than 15 min and about a week later ASPCA deposited $1820 in my bank account. I was pretty floored and proud of myself for putting my trust in them. The next day I got a call from a representative. The first thing she asked was “how is your puppy doing after the surgery”. It kinda melted my heart that a corporation would go out of their way to inquire. Im really happy with the decision to go with ASPCA - to say the least.
Insurer: ASPCA
By: Travis
Excellent Insurance and Customer Service
Quick service and very easy to work with. I highly recommend.
Insurer: Figo
By: Kathryn
Trupanion is always there for my pet!
It is so quick and easy to file a claim with Trupanion. I always receive a quick claim receipt response. Following up a few days later I will receive the remittance/reimbursement for my claim. If I ever have questions, a friendly representative will answer them.
Insurer: Trupanion
By: Melissa
Great Experience - thank you!
Our first claim was handled very quickly and with not headaches.
Insurer: Trupanion
By: Larry
Good claim submission experience
Claims have been submitted both by me and by my vet's office. In both cases, it was easy to submit, confirmation of receipt came quickly, and determination of payment and EOB also came quickly and was easy to read and understand for each claim submitted.
Insurer: Trupanion
By: Linda
Pet Insurance you can trust
Truly nice people here. The next dogs I get will be covered by Trupanion also. Got my check within a week. Thanks, Trupanion
Insurer: Trupanion
By: JANET
Best coverage for your pet!
Always quick and responsive! Easy to submit claims online. Helpful with any questions when I call.
Insurer: Trupanion
By: Brittiny
Don't leave home without it!!
I have two dogs that are on Trupanion ..Reimbursement is extremely quick and have never had issues with any claims .I love the statements and alerts they send me ,so I also know the status of every claim.
Insurer: Trupanion
By: Gina