Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Simple, Fast and Caring!
After a sudden illness with my pet, I filed a claim and the process was simple, I was kept up to date on the status and payment was quick. I was also touched by the email check back on how she was doing. Brought a smile to my face given she is much better now. I am very pleased with the coverage and service.
Insurer: Nationwide
By: Kelly
Very responsive
I was referred to Trupanion by my veterinarian who insured his pets with them. They are extremely quick once a claim is filed and coverage is good. My only complaint would be that the rate went up over 30% after the first year. Customer service explained that it was not due to age or claims, but because of current cost pricing of all vets in my area. They have to justify increases through the insurance commission for approval like all insurance companies. Yes, I would recommend this company.
Insurer: Trupanion
By: Mellaurie
Effective Claims Process
Quick, easy and efficient when linked with my Pet's medical history at my veterinary office.
Insurer: Trupanion
By: Vicki
Everyone I have contacted at Trupanion has been caring and kind they truly care about the pets they insure and my claims were approved within a week of submitting and the money was in my account.
Everyone I have contacted at Trupanion has been caring and kind they truly care about the pets they insure and my claims were approved within a week of submitting and the money was in my account. It's so reassuring to know when your animal is sick that you can get them the care they need.
Insurer: Trupanion
By: Shelli
Very straightforward and a very quick turnaround much appreciated.
Very straightforward and a very quick turnaround, much appreciated.
Insurer: Trupanion
By: Brian
Very pleased with the service!
Very satisfied with the representatives and timeliness of claim payouts.
Insurer: Trupanion
By: Janet
Timely response
Trupanion replied promptly to our claim.
Insurer: Trupanion
By: Clifford
Easy claims
It's always such a pleasure to deal with trupanion, they make it so easy to submit claims and they respond back so quickly to let you know where they are at, I definitely have recommended them.
Insurer: Trupanion
By: Jennifer
Best Insurance out there for our pets.
I have had the best service from y'all that I could ever ask for from any company. I am constantly recommending you to all my friends with fur babies and even in the Vet office I tell everyone that I see there that be y'all are the very best.
Insurer: Trupanion
By: Donna