Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best decision I've made to enroll in Nationwide pet insurance!
I had thought about pet insurance about a year ago and then never got around to enrolling. When I finally did, I was kicking myself for not doing it sooner! Vet visits can get very expensive, even if it's just a routine annual wellness visit. Throw in antibiotics, vaccinations, and regular flea/tick and heart worm meds and things really start adding up. The insurance costs for this year have already paid for itself within the first 9 months of enrolling. I don't know what I would have done to pay for the vet bills this year if I didn't have Nationwide. And the mobile app is super easy to use and very quick to submit a claim.
Insurer: Nationwide
By: Kristin
Excellent, quick claim processing
I had 3 Airedale Terriers and ine Cavalier insured with Nationwide. All my experiences were excellent. Quick and competent claim review. Reimbursement as expected or occasionally even better.
Insurer: Nationwide
By: Jutta
Worth every penny
Excellent product and customer service.
Insurer: Nationwide
By: David
Fast turn around time on claims
I have had VPI with 3 dogs so far, only insurance company that I trust.
Insurer: Nationwide
By: Michelle
Nationwide is on our side!
I highly recommend this game nsurance to all pet owners I meet. Customer service is exceptional.....I don’t get Hope you’re feeling better from my health plan
Insurer: Nationwide
By: Linda
Great service
Nationwide is a great insurance provider for our dog. They have reasonable, competitive rates and the electronic claims process makes it easy.
Insurer: Nationwide
By: Chris
Great service
Love the ease of submitting a claim and the always fast response.
Insurer: Nationwide
By: Jennifer
Very happy with insurance plan and service
Great insurance plan and service.
Insurer: Nationwide
By: Joanne
Pet insurance that has been easy to work with and cover our needs.
Thank you for taking care of Mario, our 9 year old Beagle. You've taken care of coverage of many routine and health issues these past 9 years. He just had surgery on his torn cruciate, and is recovering well so far. Easy talking to customer service in advance, and easy to file the claim.
Insurer: Nationwide
By: Joanne
Great experience
I've made several claims for my older cat, and Nationwide has been great to work with. Submitting the claim through the VitusVet app is a breeze and claims have been processed timely with no hassles.
Insurer: Nationwide
By: Carolyn