Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great Service
Great service all-around and filing a claim is super easy through my vet office.
Insurer: Nationwide
By: Jeff
Great Customer Service
I would recommend this company for pet owners. I do not have any complaints. Customer Service is there to help and the forms couldn't be easier.
Insurer: Nationwide
By: Vickey
Excellent support
Great service and support
Insurer: Nationwide
By: Anthony
Great Insurance until they raise your premiums to ridiculous prices!
My prior years of using the insurance for my dog Trooper were phenomenal! I’d submit the claim and unless needing more information, they covered exactly what they said they would. I understood the premiums would go up each year. It started off as $6 one year, a few dollars more the next but then the 2018 year it went up over $20. I figured because using it more that that was indeed the reason. So I called and was told that’s not the case. So I coughed it up to an increase for everyone across the board. 2018 was a tough year for trooper as he was in and out of the vets office for a lot of medical needs so there were a lot of claims submitted. Happy again that they were all paid but when I got my renewal notice for the upcoming year it went almost $50 more a year. That is absolutely ridiculous. So tell me why if it’s not based on the amount of claims why it increased? Completely dissatisfied with his insurance and if it wasn’t for his medical needs I would leave in a heart beat because they do nothing but price gouge their customers and they know they will pay for it because they need it. For that reason alone, I would not recommend them to any of our friends and family and I’ll be sure to put in more claims to make it worth my wild because I’m sure they will just continue to raise it again. When it was VPI this never happened. Get bought out by a national insurance company and sure enough just like the rest are greedy, price gouging criminals and they know it and they don’t care one bit!
Insurer: Nationwide
By: Louis
You guys are awesome
I definitely would recommend Nationwide for pet insurance with out a doubt.
Insurer: Nationwide
By: Karen
Having this insurance has allowed us to focus on caring for our pup without worrying about the cost
Although reading the fine print on the wellness portion of this insurance is recommended (there are limits), the accident and illness coverage is top-notch. We have received almost all of our money reimbursed from an emergency visit and testing. Having this insurance allowed us to focus on caring for our pet and to not worry about the cost.
Insurer: Nationwide
By: Aroline
Best Decision we ever made
WE ARE SO THANKFUL WE SIGNED UP FOR INSURANCE! We signed Bella up before we got her and it was the best decison we ever made. We signed up for the wellness plan and it has covered all of her puppy shots and spay as well as her sensitive stomach. It has given us such relief knowing that when we have to take her in, that she will be covered. Thank you so much!
Insurer: Nationwide
By: Sadie
Excellent service and coverage
I have never had any issues with putting a claim in. For the few claims I have put in the service has always been great. Fast and efficient
Insurer: Nationwide
By: Janet
Nationwide is the best coverage option
Nationwide provides the best coverage and support. They truly value animals and help make proper care affordable so that you never have to deny a treatment due to cost.
Insurer: Nationwide
By: Amy
Quick Claim return
I appreciate the quick claim return. I submitted a claim and was reimbursed with in the week.
Insurer: Nationwide
By: Lisa