Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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They really care about you and your pet!
From the bottom of my heart I love Healthy Paws Pet Insurance! I am in my early 20s and just adopted my first pet on my own so I want to give my cat the best and longest life I can, but I knew if a health issue were to arise I did not have a lot of money to spend. Thank god I chose to get pet insurance because he recently had to have an MRI and numerous other diagnostic tests that would have cost THOUSANDS of dollars. I was so worried that the insurance was not going to cover it because I’ve heard some insurance companies will make any excuse to not pay what they promise. But my experience was not like that at all. I submitted my claims from the app and literally the next morning the reimbursement was approved! They even called me the next day to check up on my cat and I, and sent me an email the following week to once again see how he was doing. You can tell this insurance company really cares about you and your pet. I am so passionate about this company that whenever the topic of pets comes up in a conversation I recommend this insurance because you just never know what might happen to your furry friend. Turns out my cat has an autoimmune disease that will need medication and monitoring for the rest of his life, but I have peace of mind that I will be able to afford his treatments thanks to this insurance.
Insurer: Healthy Paws
By: Brooke
Best pet insurance
So easy to use...very customer friendly!
Insurer: Figo
By: Mindy
Excellent service.
The service I receive is always excellent.
Insurer: Trupanion
By: Carole
Thank you Trupanion!
It was so wonderful and very easy! Probably the least stressful part of the entire surgery situation with our dog. Thank you so much! We are so thankful for Trupanion
Insurer: Trupanion
By: Brooke
Completely true to their word!
The entire process was so easily and so fast! I sure wish him an medical insurance operated this way. Claims were processed quickly and explained clearly. Thank you Trupanion for removing that stress.
Insurer: Trupanion
By: Jason
Great experience.
It was easy and everyone was very helpful.
Insurer: Trupanion
By: Athena
very pleased
I have had a very good relationship Truaniorr very pleased
Insurer: Trupanion
By: Thomas
TruPanion Peace of Mind
Claims taken care of fast. Easy process. Great service.
Insurer: Trupanion
By: Kim
They care
The folks at the Emergency Clinic were able to file online and I received the funds within a couple of days. I always appreciate the email that comes from Trupanion where they mention my dog directly, making me feel that the company really does care.
Insurer: Trupanion Canada
By: Debra
quick response
quick response
Insurer: Trupanion Canada
By: Donna