Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy to submit claims
Thanks for the easy claim process and quick review.
Insurer: Nationwide
By: KB
Nationwide is really easy to work with and they always come through with our claims!
Nationwide is really easy to work with and they always come through with our claims! It's nice to know we can keep our golden, Baxter, healthy without having to worry about the cost.
Insurer: Nationwide
By: Joseph
You are the best insurance company I've had for anything!
I refer you to everyone! I love the ease if submitting claims, your prompt processing times, and the excellent care coverage I have for Cinny. She gained 1/2 lb on her new diet, and is feeling much better.
Insurer: Nationwide
By: Rena
ASPCA saved our dog
Our dogger had a really bad and recurrent bladder/intestinal infection. The bills were adding up and quick; over 6mos the total hovered somewhere around $5,000. I’m not sure how we would’ve handled that without ASPCA. After meeting our $250 deductible, our out of pocket was around $500. (So total $750 vs $5,000) Claims took 2-3wks to reimburse, which I felt was a reasonable amount of time. I didn’t have to consider our finances (as much) when deciding on a treatment plan. I was able to make the best decisions for my dogger (that’s a play on dog and daughter in case you’re wondering). I can not recommend ASPCA enough. It baffles me when people DON’T have it! Get it BEFORE you need it. Get it as soon as you adopt, purchase (ugh), inherit, etc. *If you can’t afford ASPCA insurance, you can’t afford the out-of-pocket care either. In other words, you can’t afford to NOT have ASPCA pet insurance.
Insurer: ASPCA
By: Trista
Scam for pets
If your looking for pet insurance look else where, this company is a scam. I've been paying out of pocket for my dog and with thia insurance they keep denying me saying my dog has a pre exisiting condition. How does my dog have a preexisiting condition if she was recently diagnosed with seasonal allergies months before get the insurance? Im at a lose of words and now money. I paid the yearly option, so now i've wasted that in the garbage because they keep denying every claim i submit despite other issues that are not related with my dogs allergies. The worat insurance hands down. Keep looking becauae this is not worth the money and the frustration.
Insurer: Pets Best
By: JESSICA
Excellent
Excellent coverage, service and customer service.
Insurer: Nationwide
By: Joy
Best Pet Insurance
I have an English Bulldog and a Great Dane/English Mastiff mix (Daniff). I was reluctant to get insurance on our dogs since it is just one more expense. My wife and I decided to just do it since things can happen. This insurance company is AMAZING!!! They are very friendly when you have to call them. Filing a claim is as easy as it gets. All you have to do is go to the app, take a picture of the receipt and hit submit. They review the claim and direct deposit the funds right into your account (it usually takes just a few days). The company even emails me to see how my dog was doing after his surgery.
Insurer: Healthy Paws
By: Carlo
Dishonest and misleading. Poor service.
Lied to No follow up Each time the deadline passes for answers I get a new excuse Dishonest
Insurer: Pets Plus Us
By: Pascal
I appreciate you!
I'm grateful to have you as my insurer. I appreciate that I can count on you to reimburse most reasonable costs. I do wish the reimbursement process could be a bit quicker and not through the bank you use which also take a few days for payment transfer to my bank. Thank you for your good customer service!
Insurer: Nationwide
By: sally
Great service, easy of submitting claim is very helpful
Thank you for caring, will always recommend your service
Insurer: Nationwide
By: Dave